IT Support Analyst

Anthony O. Hooks

*** ***** *** ******, ** ***** 843-***-**** /Cell 843-***-****

******@*********.***

Anthony O. Hooks

Objective Seeking -Computer Network Technician Position / Desk Top Support

Experience 06/2010-Present Nucor Steel, Darlington, SC

System Technician-

Manage the overall operations of the Help-Desk

Provide Computer support for the Darlington Plant.

Reset end users password, change end users password, and unlock end users account using Active Directory. Setup and install printers (Stand-alone/Network).

Reimage pc's using Symantec Ghost.

Upgrade pc by adding more memory.

Replace Bad Hard Drives.

Troubleshoot and resolve issues with overhead projectors.

Setup brand new pc's for end users.

Configure end users email accounts using Microsoft Outlook 2007/2010

Trouble-shoot key scan software camera problems.

Provide maintenance, support and repairs of desktop computers.

Setup and troubleshoot fax machines.

Setup Dual Monitors Displays for end users.

Place service calls to Vendors for outside repairs and warranty equipment.

Log all calls in the Help Spot Database.

Add PC'S to the Domain.

Trouble shoot office phones problems.

Swapped out Office phones as needed.

Access end user's pc for troubleshooting, by using Dame Ware and Remote Desktop.

Access Servers for ghosting computers.

Setup end user's computers for Wireless connection.

Install and support Microsoft Applications.

Give End-Users certain rights, at local level and Server level.

Repair Laptops

Experience 2000-- 2008 Horry County Government Conway, SC

Senior-Computer Technician / Supervisor

Supervise 3 Technicians

Manage the overall operations of the Help-Desk

Provide Computer support for over 71 Departments.

Perform various tasks with AS/400 Operating System

Go out on service calls to repair various computers problems

Repair Laptops, replace HD, Memory & System Boards.

Set-up new users on the Network

Configure end users email.

Install Windows 2000/XP computers.

Add Computers to Domain

Manage users accounts using Active Directory

Place Service calls to IBM

Install Network printers

Terminate CAT-5 Cable

Ghost Hard drives using Ghost image software

Install Trend- Micro Virus Protection

Remote Desktop Support using Admin-Magic

Disable and enable SP2 for Windows XP

1999-2000 Florence School District 1 Florence, SC

Senior Computer Technician

Provide Computer support for 24 schools throughout the district.

Install New Software and hardware

Install Windows Operating Systems 98, ME, 2000

Run diagnostics on various computers, that may be encountering problems.

Install Patch panels and hubs for Network

Install Network Printers

Terminate CAT-5 Cable

Ghost Hard drives using Partition Magic

1997-1999 Chesterfield County Schools Chesterfield, SC

Computer Technician

Service 16 Schools throughout the County

Format hard drives and setup File Servers

Install Windows 95, 98 on stand-alone Computers

Set-up LANS for each School.

Running CAT-5 cable, terminate and test cables

Labels cables and install patch panels and hubs.

Certifications 2001 Help Desk- Analyst Conway, SC

2004 Windows 2000 Fundamentals Support

2005 A+ Certification

2006 M.C.P. Microsoft Certified Professional

2006 M.D.S.T. Microsoft Desktop Support Technician

Education 2005 Horry-Georgetown College Myrtle Beach, SC

HP Information Technology PC Hardware and Software

2004

Windows 2000 Professional Certification Course

Introduction to Microsoft Outlook 2000

Introduction to Microsoft Publisher 2000

Introduction to Microsoft Excel 2000

Support Fundamentals of Windows 2000 Professional

1999

Introduction to Novell Ikon Business Solution Columbia, SC

1994 Computer Learning Center Alexandria, VA

Honor Graduate 3.8 GPA

Diploma- Computer Electronics

1992 Northern Virginia Community College Woodbridge, VA

Computer Information Systems

Interests Computers, Coaching little league football

Personal Department of Defense- Top-secret clearance base on special

background investigation.

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