IT Analyst
Resume:
Teresa Dowler Wilder
Dayton, TN ***21
******.******@*****.***
_______________________________________________________________
OBJECTIVE:
I am interested in a Technology position. I have over 12 years Experience
as an IT Support Specialist with Network experience. I believe my
experience, as an IT Support Specialist, would greatly benefit your
organization. I look forward to hearing from you as a first step in
exploring the possibilities for employment with your organization.
EMPLOYMENT:
TekSystems
9045 North River Rd
Indianapolis, In 46240
Andrew Mulis 317-***-****
Work at Chrysler LLC
System Analyst
March 2011 to present
Support Users with issues pertaining to logging onto the Network, to
Application accessibility.
Troubleshoot all calls flowing into the IT Department.
Attempt to resolve issues within a timely and professional manner.
Assist users in resolving issues pertaining to Network connections via
Wireless or high Speed connection.
Document all calls for accuracy
Troubleshoot hardware and software issues, provided support, and repair
computers with hardware and software problems.
Setup of hardware devices such as printers, scanners.
Ghost imaging Lotus Notes to Exchange Server Experience
Receive, analyze, monitor & resolve network problems in a timely fashion
Active Directory, Exchange, and terminal Services, Network Support,
Norton Anti-Virus, Ghost Software and Imaging systems
Hardware: IBM, Dell, HP, and Lexmark
Experienced in system-operations, Inventory, and customer service.
Compucom Excell Data
7171 Forest Ln
Dallas, TX 75230
District Manager, Karly Curtis 952-***-****
Formally was Getronics
Getronics
Payroll M/S 4W3S13
836 North Street
Tewksbury, MA 01876
04/2007 to March 2011
Field Service Tech:
Setup and Install servers.
Migrate the data from the old server to the new server and
swapped out UPS
Setup of Network Printers for contract sites.
Setup and Install Laptops.
Migrated data from the old laptop to the new laptop.
Manpower Professional
Contractor for IBM/Apple
Daleville, In
Contract Job: 10/2007 to 02/2008
Help Desk Tech
Support Users with issues pertaining to logging onto the Network, to
Application accessibility.
Troubleshoot all calls flowing into the Helpdesk. Attempt to resolve
issues within a timely and professional manner.
Assist users in resolving issues pertaining to Network connections via
Wireless or high Speed connection.
Document all calls for accuracy to be submitted to Level 2 Support for
assistance that falls within their jurisdiction.
Experience using Remedy Ticketing system
Experience using I log Ticketing system
American Dream
3418 Timber Valley Dr
Kokomo, In 46902
06/2005 to 02/10/2008
Custodian
Maintain and clean several buildings.
Kokomo-Center School Corp,
100 W Lincoln Rd.
Kokomo, In 46902
10/1998 to 03/2005
System Administrators
Managed two to four interns every summer for 7 years imaging over 4,000
Systems.
Ghost imaging Lotus Notes to Exchange Server Experience
Receive, analyze, monitor & resolve network problems in a timely fashion
Experience Citrix MetaFrame
Troubleshoot hardware and software issues, provided support, and repaired
computers with hardware and software problems.
Worked on a migration project every summer involving, backing up of the
data, Imaging the drives, and restoring data and configuration settings.
Installed and configured various software packages various hardware.
Setup hardware devices such as printers, scanners,
Support Web Based Testing and software for Schools.
General system diagnostics, optimize PC or network performance
Fixing, replacing corrupt hard disks and data recovery
Installing and configuring software applications
Configuring or fixing internet connection faults, virus detection &
removal
Desktop Computer/Laptop repair and upgrade.
Software Installation and Upgrade, Virus Detection/Removal.
Wireless LAN Setup, Router/Firewall installation.
Operating Systems and Software: Windows NT, 2000, XP Applications:
Microsoft Office Suite (97, XP), Lotus Notes, MS-DOS Active Directory,
Exchange, and terminal Services, Network Support, Norton Anti-Virus,
Novell, Citrix, and Ghost Hardware: IBM, Dell, HP, and Lexmark
Experienced in system-operations, Inventory, and customer service.
Experienced in installing and setup of Cat 5 cabling.
The skills above were used on a daily basis.
Remote into servers using Citrix.
Experience working with Palm like devices and synchronizing to outlook
calendar.
The skills above were used on a daily basis.
Bona Vista Programs
1220 Laguna
Kokomo, In 46902
05/1998-10/1998
Network\Systems Administrator
Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel,
and Microsoft Outlook.
Knowledge of PC setup and installation, as well as various peripherals,
data entry, and file updating.
Experienced in system-operations, Inventory, and customer service.
Experienced in installing and setup of Cat 5 cabling
Software Installation and Upgrade, Virus Detection/Removal.
Installation and Configuration of general and specific hardware.
General system diagnostics, optimize PC or network performance
Installing and configuring software applications
Configuring or fixing internet connection faults, virus detection &
removal
Troubleshooting Hardware and Software, provided support, and repaired
computers with hardware and software problems.
Setup hardware devices such as printers, scanners
Maintained a Novel Network.
Administered several Users.
Gained excellent experience in system operations and various types of
hardware and software. In addition, setup of the Early Head Start Program
with Systems to cabling to setup of the software on the server, In
addition, creating accounts and connecting users to the Network. The
skills above were used on a daily basis.
EDUCATION:
Ivy Tech Community College
Kokomo, IN 1995-1998
Major: AS in Computer Information Systems with a Network Specialty.
Contact this candidate