Quality Assurance

JOE DARR

**** ****** ***** 214-***-****

Richardson, Texas 75081 ********@*****.***

SENIOR QUALITY ASSURANCE ENGINEER

Accomplished and results-oriented Senior Quality Assurance Engineer with extensive experience leading and working on quality engineering and project management functions at technology-based companies. Over 18 years experience in the planning, development, manufacturing and qualification of Wireless Networks and Carrier Transmission Systems for the Telecommunications Industry. Utilizing a “hands on” management style including working as a functional team member and leader, providing quality guidance to the team, while staying focused on producing results.

PROFESSIONAL EXPERIENCE

ADVA Optical Networking Inc. (2012)

Quality Management Manager (Present)

• Quality engineering for new product introductions. Familiar with Product Life Cycle processes.

• Developed Quality Plans for Ethernet and WDM Product Introduction ensuring key deliverables and quality targets were met for New Product Launches

• Contributed to ADVA’s PLCP process for WDM products:

o participated as the QM representative in development teams for the R&D projects assigned by the Director of PQM

o provided QM Deliverables as defined in PLCP

• Monitored and evaluated quality data (statistics on RMAs, trouble tickets etc.)

• Identify recurring patterns and variances

(input for improvement projects)

• Initiated and drove quality improvement activities to reduce the failure rates (internal as well as at customers) End to End Quality

• Responded to customer and internal complaints and managed respective activities (PSDM, 8D) to close such topics

• Provided feedback to SQM regarding supplier related issues. Handover of issues and problem solving requests to SQM. Monitoring results.

• Managed cross functional teams (Problem Solving and Continuous improvement) to resolve quality issues/complaints in order to improve product and process quality

• Created problem solving (8D) reports and ownership of report contents

• QM technical expert on ADVA WDM products

• Supported & provided product related training to all QM colleagues as assigned

• Planed, performed, evaluated with follow up on product audits

Nokia Siemens Networks, Fort Worth, TX (2010 - 2011)

Supply Chain NPI Quality Lead

• Quality Lead in Supply Chain for all Wireless Networks and new product introductions.

• Developed Quality Plans for New Product Introduction ensuring key deliverables and quality targets were met for New Product Launches

• Supported Quality Alerts/Stop Ships; leading triage calls; ensuring appropriate actions occurred according to schedule.

• Facilitated Advanced Product Quality Planning (APQP), design review, critical to quality characteristics, quality planning, new part approval process (PPAP), product launch/verification/testing.

• Initiated Improvements by quality methodologies and problem solving tools; Six Sigma, 8D Root Cause Analysis, 5 Why, FMEA, Lean Manufacturing, Poke Yoke, Kaizen

• Managed 2 EMS manufactures in North America and Mexico that successfully delivered Wireless Networks to Verizon, Sprint and AT&T.

FUJITSU NETWORK COMMUNICATIONS, INC. Richardson, TX (1984–2010)

Senior R&D Quality Engineer (1997-2010)

• Developed and documented the Engineering Lifecycle and delivered training to the engineering and quality staff.

• New Products Introduction: Project Management of large scale development of telecom systems. Developed the Project Plan and (PR) Gate Deliverables Checklist for each development gate. Assuring TL9000 compliance.

• Defined, implemented and analyzed the R&D Quality Management System metrics.

• Conducted postmortems, initiating process improvements as Kaizens.

• Lead Auditor; TL9000, ISO 9001, ISO 14001, ISO 17025

FUJITSU NETWORK COMMUNICATIONS, INC. Richardson, TX

System Test Manager (1984-1997)

Controlled and managed the manufacturing test department:

• Ensured test operation of Fujitsu transmission equipment including qualification of new products

• Participated in quality programs to meet requirements for process audits, CQA, CSQP and ISO 9002. Achieved ISO Certification

• Safety: Maintained and trained a safety conscious workforce, achieving a high safety record

• Quality: Focused on continuous improvement of manufacturing processes and employee development resulting in improvements in productivity and efficiencies

PROFESSIONAL AWARDS / ACHIEVEMENTS

o APICS Certification

o TL9000 Lead Auditor

o Fujitsu Day President Awards 2008 Gold Level – Verizon Win FW9500

EDUCATION

Control Data Institute, Dallas, TX 1982

Electronics Engineering Technology Degree

o Analog circuits and digital logic along with system testing.

o Communication, Systems Network of Computer Hardware

o Usability and applications of reconfigurable Systems and Hardware.

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