Project Consultant
Resume:
Tavia Mouzon
Elkridge, MD ***75
OBJECTIVE: To secure a challenging position that emphasizes the importance of diversity, innovation and administrative management.
EDUCATION: Coppin State University- Liberal Arts Degree 2003-Concentration of Social Work and Criminal Justice.
EXPERIENCE:
October 2010- Present SCG for CMS (Health and Human Service)
Provide Administrative Support
Prepare documents (e.g. white papers, business use case documents, change requests, power point slides, profiles, implementation guides, etc) for IT projects. These projects may include, but are not limited to:
• Case Referral System
• Vulnerability Tracking System
• Claim Review Website
• Claims Review Edit
Prepare a monthly IT Projects Timeline report describing:
• A status on each PCG IT Project that is included in the performance plan of a PCG, OFM, or CMS manager
Administration activities such as
• Keeping up to date on most current templates.
• Managing the artifacts.
• Managing the schedule of all required activities.
• Knowledge of Sharepoint: uploading documents, updating schedules, and calendars
• Assisting with Resume Proposals in order to gain additional Contracts
Assist PCG Project Officers with the review of artifacts resulting from the CMS IT Investment & System Life Cycle Framework excluding security reviews which are covered under another task. These duties and responsibilities fall under the category of Independent Validation and Verification (IV&V) activities.
Work includes but is not limited to:
• Attendance at necessary project meetings,
• IV&V report for each document reviewed (format to be discussed prior to first submittal),
• Debriefings on documents with originating contractor and Project Officer.
• Input to management reports to report status of project.
Support One PI Project:
Analysis and Reporting:
• Analyze trends to ID program vulunerabilities.
• Detect and respond quickly to emerging patterns of fraud, waste, and abuse.
Program Performance/ Management:
• Provide consistent and reliable analyses
• Expand number of users and types of data/tools
• Lower cost and reduce redundancy.
• Knowledge of Earned Value Management: responsible for showing past performance of project, current performance and predict future performance of the project by use of statistical techniques.
Ericsson for Clearwire- Rockville, MD
Site Acquisition Coordinator
April 2010- October 2010 (Contractor)
Responsibilities include assisting the Site Acquisition Manager(s) with the following duties:
Coordinate works with the Service Providers and any other disciplines that interface with the Site Acquisition group
Manage all site acquisition activity including, but not limited to the following:
• Coordination of A&E and/or design services o Evaluation of engineering requirements (assessment or analysis required)
• Coordination and preparation of submittal documents (LL and regulatory).
• Landlord Notification (preparation, submittal and tracking to LL acknowledgement of receipt).
• Regulatory approval up to and including zoning and BP or EP submission and approval
• Identify and manage all work required to complete and acquire NTP.
• Landlord or regulatory agency assistance to the civil work and installation teams, including site access, design modification negotiation and approvals.
Monitor activities of the Service Providers and ensure that contract requirements, specifications and milestones for Site Acquisition are met
• Site Acquisition problem solving encountered by the Service Providers
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Prepares regular daily/weekly/monthly progress report.
• Attend coordination and progress meetings
• Ensure that quality of the Service Providers is within customer standards.
• Maintain a good working relationship with the Customers representatives and all disciplines involved in the project.
• Coordinates activities and ensure that all disciplines directly involved in the project are in line with the Project goals and objectives.
• After baseline is supplied by the CPM - measure and report on Budget, schedule and risk throughout the project life cycle.
• Ensure that proper records are maintained of all Site Acquisition documentation in customer database.
TDS Entertainment
Manager/ Events Coordinator- Elkridge, MD
June 2008- June 2010 (Part-Time)
• Supervise a staff of up to 30.
• Open and close facility. Develop event topics and choose featured speakers.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Monitor event activities in order to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
• Confer with staff at a chosen event site in order to coordinate details.
• Review event bills for accuracy, and approve payment.
• Plan and develop programs, agendas, budgets, and services according to customer requirements.
North star Communications Group- Jessup, MD
Project Coordinator /Office Manager
March 2008-March 2010 -Full-Time (Contractor)
• Supervised, train and assist with new hire office assignments.
• Processed work authorizations, requisitions, and purchase orders, processed subcontractor invoices per contract specifications.
• Coordinated all activities with construction managers, architects, engineers and contractors.
• Assisted in scheduling office moves, coordinating conference room scheduling and set up.
• Managed and distributed supplies, while tracking all shipping and receiving of products.
• Conducted surveys and studies to evaluate and recommend substantive changes with vendors and project managers.
• Served as point of contract between staff, contractors, and service vendors.
• Created and improve administrative management policies and procedures and maintain a uniformed interpretation of administrative management policies.
• Entered pertinent wage and deduction data into an automated computer tracking system.
• Provided a variety of administrative functions necessary for the management of the office which consists of personnel management, and timekeeping.
• Followed up on commitments made at meetings based on the knowledge of contractors and engineers.
• Maintained suspense tracking database for all processed changed orders and P/R.
• Reviewed correspondence for management signature, grammar, contraction, format, attachments, and continuity of text.
• Consolidated information and prepare one of kind reports for project managers, according to deadlines.
Velocitel at AT &T- Hanover, MD
Office Managers for Project Coordinators
October 2007- March 2008-Full-Time (Contractor)
• Supervised and trained 8-10 employees.
• Processed site acquisition and construction support for new cellular sites, modifications, and relocation projects
• Monitored, forecast, and actualized project milestones using CASPR application
• Created various reports using business objects application to ensure milestone dates were completed
• Attended weekly Site Acquisition and Construction meetings reporting project activities to clients.
• Reviewed, submitted, and tracked various construction drawings and lease documents.
• Processed work authorization, requisitions, purchase orders, and receipt of contractor services.
• Issued all required checks, balance market payment accounts, and requested funds as needed.
• Processed all new vendor contract set-ups according to National Contract Guidelines.
• Completed T-1 provisioning request and changes.
• Uploaded Site Close-Out/Site Turnover Packages using Siterra according to ATT Audit Standards.
• Coordinated all activities with construction managers, architects, engineers and contractors.
Verizon Wireless- Laurel, MD
Budgeting and Reporting Analyst-Federal Accounts
April 2005-October 2007
• Assisted in recouping 1.5 million dollars for Federal Account in 2006
• Reconciled reports, noting apparent errors and inconsistencies.
• Researched and provide explanation on delinquent accounts receivable balances 60+ days.
• Processed billing management research from Crossroads, WFM, Great Plains and Streamliner.
• Ensured that accounts are flagged correctly to ensure proper billing.
Participated in Conference calls relevant to Government Support center.
• Coordinated and prepare responses to Audits/Clean up projects.
• Provided tracking, and analytical data reporting operational results.
• Responsible for manual invoicing for some Government agencies.
• Posted budget and billing information to journals or related records manually or using automated means; make adjustments, prepare reports and reconcile accounts (between Verizon Wireless and Business).
• Reconciled billing disputes and accounts receivable between Verizon Wireless and Verizon Business.
• Coordinated effort to minimize system issues with IBAS, My Business, Syniverse, and Marketing system changes.
• Performed data and root cause analysis and
report on trends and potential improvement opportunities.
• Researched, process, and assist with any special/escalated projects relevant to Local, State, and Federal Agencies.
• Ensured that budgeting and reporting systems are in compliance with Local, State, and Federal policies and procedures (Crossroads, Great Plains, IBAS, and Syniverse).
• Performed analysis of program, system, project implementation and execution in order to program funding and manpower resourcing accordingly.
• Assisted in development, evaluation, implementation and operation of automated or manual billing/ budgeting systems.
• Involved in meeting for Sales and GSC contacts to develop
process for tracking issues, research, root cause, and resolution.
Served as a subject matter expert for a variety of quality improvement teams.
• Primary trainer in Syniverse.
• Coordinated customer visits for all IBAS/ Syniverse Presentations.
Assisted Account Liaisons in implementing projects: for
Amtrak, US House of Representative, Bob Lane, ATF, and General Service Administration.
• Worked closely with Implementations and Contracts on updating policies and procedures.
Verizon Wireless- Laurel, MD
WFM Analyst
September 2004-April 2005
• Provided support to the central workforce management operational team.
• Forecasting and staffing analysis using a developed capacity model for both inbound and outbound follow up calls for clients customers.
• Assisted in developing methods, procedures and reporting for workforce operational functions.
• Assisted in WFM training and deployment of outsourced call centers and WFM site analysts
• Create, maintain and administer schedules for outsourced call center agents throughout 8 sites nationally.
• Monitored call center agents using the Aspect eWFM scheduling software and Cisco ACD system daily. Interact and support all call center sites with workforce management issues.
Verizon Wireless - Laurel, MD
Customer Service Representative Lead Representative
September 2003-April 2005
• Review customers credit for credit worthiness to open a account.
Adhered to Verizon Wireless Culture for Success principles, monitor calls to ensure that representatives follow quality standards.
• Assisted customers with their cellular accounts.
• Assisted with a team of over 50 people processing follow-ups and credits for customer accounts.
• Collaborated on special projects, for a variety of departments.
• Assisted in various store locations when needed (Seasonal).
Hearts & Homes for Youth, Inc.-Silver Spring, MD
Assistant House Manager (Part-time Position)
June 2003- June 2005
• Assisted the Manager in the promotion and maintenance of quality child care in
• Line with statutory requirements and County guidelines, ensuring that all staff
• Members are familiar with and adhere to such requirements and guidelines.
• Ensured the creation and maintenance of an environment which has the
• Capacity to respond to the individual needs of young people.
• Promoted and assisted in maintaining contact between young people and their
• Families.
• Ensured staff familiarization and adherence to Care Plans as agreed for
current residents.
• Promoted an adequate level of emotional and physical health care for resident
• young people and ensure that professional assistance is sought when need is
Indicated or becomes apparent.
• Ensured compliance with the guidelines for the administration and safekeeping
of drugs and ensure their implementation by all members of staff.
Magellan Behavior Health- Columbia, MD
Customer Service Representative/Behavioral Health Counselor
October 2000-September 2003
• Verified proper insurance coverage and handled billing issues.
• Responsible for utilization management of mental health and substance abuse services.
• Benefit management for inpatient, outpatient programs and EAP services.
• Multi-tasked and managed a high volume of cases.
• Referred inquiries to subject matter expert for resolution when unable to resolve.
• Intervened in crisis’s situations with patients, while dispatching Social Workers/ Nurses.
Skills: Proficient in General Office skills, Accounts Receivable, General Ledger, Deltek, SAP, QuickBooks, Business Objects, Advantage Suites, Professional Presentation, Report preparation and Distribution, Excellent Communication Skills, Mastery of Microsoft Word, Microsoft Office, Microsoft Project, Visio PowerPoint and Excel.
Accomplishments:
Currently pursuing Real Estate License
Completed Tax Preparation Classes
Data Certification-Verizon Wireless
Certificate of Excellence Quality-2003-2008
Certificate of Excellence Auditing
References Available upon Request
Contact this candidate