More than 7.7 years experiance in customer support all windows os

C.Muthuraj

Old No: **/*B, New No: **/*B, Rajnaicker thottam,

Kuniamuthur.

Coimbatore - 641008

Contact No: +91-994*******

Mail ID: ***********@****.**

Summary

I am an associate with Dynamic Computers and Automation, with an overall experience of 7 Years and 7months in Senior Customer Support, Service Manager, and Technical Lead. To Servicing all type of Customers and Providing Tech Support in Coimbatore Region.

Experience

1. Designation: Senior Customer Support Engineer

Period: November 2008 ~ Still now

Organisation: Dynamic Computers and Automation

23-1, Govindha Samy Layout,,

Sivanandha Colony,

Coimbatore - 641012.

Tamilnadu, India.

2. Designation: Customer Support Engineer

Period: May 2004 ~ Nov 2008

Organisation: Galaxy Computer Land,

108, T.V.Samy Road,

R.S.Puram,

Coimbatore.

Tamilnadu, India.

Qualifications:

Degree Institute Specialization

BCA Annamalai university Computer Application

MCSA IIHT,

Gandhipuram, Coimbatore Microsoft Windows 2003, and Virtual Machines (VM Ware)

Diploma in Hardware and Networking

IIHT,

Peelamedu, Coimbatore Hardware And Networking, Trouble Shooting

Diploma

Sree Narayana Guru Institute, Coimbatore Mechanical Engineering

SSLC CSI Boys Higher Secondry School

Coimbatore, TN

Professional Exposure:

Excellent knowledge on Implementation and Maintenance Microsoft Windows 2000/2003/2008 Active Directory Domain Environment and little bit knowledge to install and configure VM Ware Virtual Environment and Mac operating system.

Installation update maintenance and trouble shooting McAfee, Kaspersky Internet Security, Trend Micro, Avast anti virus on all desktops, laptops and servers, thus maintaining virus free environment.

Disaster Recovery, which includes activities like restoring Online & Offline backup.

Overall Administration of the LAN infrastructure, Implemented Windows 2003 and 2008 Domain Controller.

Troubleshooting problems related to email functionality & Microsoft operating systems.

Installation, configuration and maintenance of Windows servers and client operating systems.

Installation, configuration and maintenance of Virtual Machines using VM Ware, Virtual Box.

Creating user groups and accounts, assigning permissions, managing auditing in single domain environment, security, creating user profiles.

Implementing Active Directory services (ADS) and managing the Active directory, which includes the users, computers, group policy etc.

Troubleshooting common TCP/IP connectivity problems at both hardware and software levels.

Imaging the hard disk and cloning using Norton Ghost.

Performing operating system hardening, vulnerability assessments and technical security compliance evaluation.

Patch management for the windows servers and desktops.

Roles and Responsibilities:

Dynamic Computers and Automation,

Day to Day Activites.

Senior Customer Support Engineer and Technical support.

• Responsible for upgrading and installing RAM, hard drives, boards and modems for laptops and PC.

• Generating AMC to get revenue for the Concern.

• Call report generation, allocation calls, getting feedback from the customer.

• Invoice, service bills, daybook maintain, purchase entry, sales entry done using Tally.

• Reassembled and dissembled CPU.

• Upgraded and installed software applications, operating systems, anti viruses, drivers and security software

• Formatted, debugged and partitioned basic operating systems.

• Handled the tasks of creating access database for ISP that gives accurate information on product and payments .

• Handled the tasks of collecting data and preparing instruction manuals for technical projects.

• Configured, installed and maintained PC hardware and operating systems from Windows 98 to Windows 7. And also Configured, Installed and Maintain Windows Server 2000 to 2008.

• Handled the tasks of tracking, documenting and monitoring minor and major problems .

• Responsible for supporting and installing all applications and other software's .

• Maintain & Responsible for all Customer Data's and its Backup.

• Supporting and Trouble shooting all Type of Operating Systems and all Software’s.

• Data Recovery form formatted Hard disk, Deleted Partition Using Data Recovery Software's.

• Installing and configuring MAC Operating Systems and its Applications also MAC MAIL Configuring.

• Installing and configuring MAC ipod and its Applications.

Galaxy Computer Land

Day to Day Activites.

Customer Support Engineer and Technical support.

Installation, configuration and maintenance of windows Operating systems in various Customer Places.

Responsible for performing Customer Support. Data Backup, Client Hardware/Software Installation, Configuration and Administration.

Installation, configuration and trouble shouting of windows 98, 2000, XP, Vista, and Windows 2000 Server/professional win 2000/2003 server/workstation.

File system Administration.

User and Group Administration.

Installing, configuring Active Directory Service.

Disk management. Planning for the changes, scheduling it work out with it.

Permanent Address

C. Muthuraj

S/O A. Chinnathambi

14/5B, Rajnaicker Thottam,

Kuniamuthur

Coimbatore

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