Customer Service Manager
Resume:
Donna Jackson
St. Louis, MO ***36
*********@*****.***
Objective In search of an Administrative position that would allow the opportunity
to utilize organization, time management, and customer service skills.
Qualifications Ability to multi task and prioritize activities effectively while ensuring attention to detail. Think creatively and focus on opportunities for growth. Respond effectively to management direction and clients needs. Thrive under pressure and effectively relate to a wide range of people. Able work as a team or independently.
Skills Proficient in Microsoft applications, experience in business website development, writing correspondence, newsletters, flyers and creating and business advertisement on social networks.
Work Experience Front Desk Clerk, 625 Skinner Condominium 2011-present,
Greet and welcome guest, keep written log of all workers and guest entering and leaving building. Answer inbound calls in a courteous and friendly manner. Update and record daily activities. Record and distribute all deliveries arriving to the building. Assist residents and property manager with other special needs as requested.
Event Coordinator, VIPE Events 2009-present, (part-time)
Coordinate and arrange meetings and special events for clients. Plan and negotiate contracts regarding budgets, equipment, facilities, logistical requirements, food and beverage and other related issues. Serve as liaison between contractors, organizers and management with regards to all aspects of the programs and events. Design and prepare assorted marketing materials for business.
Lead Security Screener, Department of Homeland Security 2002- 2010,
Implement airport security screening procedures. Lead, coordinated, trained and monitored progress of security officers. Assured Passengers where handled in courteous and professional manner. Interpret various training reports/documents. Organized checkpoint and assisted supervising up to twenty –five employees.
Experience VP/Director of Events Volunteer Divine Women of Wealth 2010-present, evaluate, develop, and implement organization’s strategies. Oversee the planning, implementation of organizations special events. Develop reports along with other marketing material to advertise and promote community events. Train and monitor staff and volunteers for special events.
Events Volunteer, Power of Change Christian Church 2005-2007, Assisted in planning, and organizing concerts, plays and various church events.
Education Hickey School of Business – Travel/ Hospitality
QC Event Guide- Event Planning /Wedding Planning
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