Software Quality Assurance

PROFESSIONAL EXPERIENCE

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Pacci's, Inc., Quick Cuisine, Silver Spring, Maryland, August 2011 - December 2011

Independent Information Systems Specialist

• Managed company's file server, desktop workstations, laptops

• Administered file server authorization and access control

• Configured and secured wireless network access

• Setup and monitored automatic and regular data backups

• Performed periodic computer security audits

Inter-American Development Bank (IADB), Washington, D.C. March 1996 – June 2011

Office of the Auditor General (AUG), January 2009 - June 2011

Information Systems Auditor, CISA

• Conducted, and assisted on IT audits and consultations, including detailed controls testing

• Lead Auditor in security assurance consultations of Unix and Oracle environments on behalf of Ernst & Young

• Provided technical support to audit teams by preparing and distributing specialized documents/reports towards the audit preparation, execution, and completion phases

• Performed quality assurance such as, monthly follow-ups on pending audit recommendations, Audit Plan and Schedule status, audit staff Dashboard and Utilization reports

• Pentana Audit Work System (PAWS), Audit & Risk Management Software administrator

• Retain Time and Retain Resource Planning software administrator

Senior Information Systems Specialist

• IT Infrastructure coordinator

• Maintained, tested, and upgraded AUG audit software such as PAWS, Retain Time/Retain Resource Planning

• Administered, and maintained AUG department’s intranet web site

Information Technology Department, July 2002 – December 2008

Information Technology Helpdesk Queue Coordinator

• Analyzed helpdesk requests for technical assistance, and determined course of action

• Assigned helpdesk requests to PC technicians and/or support teams according to their technical knowledge

• Assured that the support services and problems resolutions were timely and efficiently provided

Team Leader

• Lead and supervised a team of PC technicians on an organization-wide Desktop/Laptop Replacement Project that covered 2,500 desktops/laptops

• Managed the day-to-day planning, operation and problem solving required in order to ensure proper delivery of PC systems

Senior Information Systems Specialist

• Setup, configured, scheduled, and deployed software packages to 2,500 workstations through the use of “Attachmate WinINSTALL” distribution software package

• Maintained and restored IADB-wide data backups by using “Iron Mountain” software package for Data Protection and Recovery

• Monitored, supported, and maintained an IADB-wide service desk tracking system – “Magic, Service Desk Solutions” by BMC Software – that monitors the status of support issues for various IADB systems

• Trained new Helpdesk technicians on using Helpdesk resources, and following procedures and methodology to troubleshoot and resolve PC-related issues

• Conducted presentations and hands-on training of instant communication software to IADB personnel

• Provided end-user support and troubleshooting on WINDOWS NT/2000/XP operating systems, and Microsoft Office 2000/2003 applications

• Installed and supported Lawson software applications, such as Crystal Reports, Hyperion Planning and Hyperion Reports

• Installed and supported Oracle 9i/10g, and configure ODBC data sources

• Installed and supported wireless Blackberry devices

Integration and Regional Programs Department, July 1997 – June 2002

Senior Information Systems Specialist

• Maintained and upgraded a departmental WINDOWS NT Client/Server domain

• Configured, tested, and documented network client/server installations for statistical,

econometric software packages, and CD-ROM based databases

• Set up, configured, and upgraded DELL desktops/servers and SONY/TOSHIBA laptops, based on departmental requirements and standards

• Implemented, set up, and supported a wireless network for the Free Trade Area of the Americas (FTAA) meetings

• Setup, implemented and maintained an FTAA FTP server for IADB’s Latin American countries’ field offices

• Established, configured, and maintained a Backup and Disaster Recovery system for 125 users

• Installed, configured, and supported an IADB-wide Computer Based Training system

• Provided end-user support on statistical/econometric/administrative software packages, and

CD-ROM-based databases in a multicultural and multilingual environment

• Installed, configured, and maintained a departmental videoconference system

• Selected, tested, set up, and maintained departmental remote access service for WINDOWS 95/

• 98/NT/2000 on the host and guest sides

• Installed, configured, and provided end-user support on WINDOWS NT/2000 operating systems

• Set up and supported HP/Canon/Epson LaserJet monochrome and color printers

• Participated in department’s Y2K team, testing and configuring departmental hardware and software for compliance with the WINDOWS 2000 platform

Office of the Controller, March 1996 – June 1997

Information Systems Specialist

• Installed, configured, maintained, and upgraded WINDOWS NT servers and workstations

• Administered a departmental WINDOWS NT Client/Server environment

• Maintained and performed troubleshooting on a staff/consultant time reporting system

MCI Telecommunications Corporation, Arlington, Virginia, April 1995 - July 1995

Information Systems Specialist

• Provided end-user support on WINDOWS 95 and OS/2 platforms

• Installed, configured, maintained, and upgraded hardware, peripheral equipment, and software on OS/2 LAN Server and Novell 3.12 environments

Global Information Solutions, Rockville, Maryland, November 1994 - March 1995

Information Systems Specialist

• Gathered technical specifications for microcomputer platforms, interfaced with various vendors to obtain technical data for reports, and upgraded hardware and software on customer workstations

Inter-American Development Bank (IADB), Washington, D.C.

Operations Department, June 1994 - October 1994

Information Systems Specialist

• Installed and upgraded workstation hardware and software on IBM LAN Server environment

EDUCATION AND CERTIFICATIONS

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Master of Science in Information Systems

Strayer University, Washington, D.C.

Major: Management Information Systems, June 1994

Degree Thesis: “The Usefulness of the Very Small Aperture Terminal (VSAT) in Satellite Communications”

Bachelor of Science in Business Administration

American College of Greece, Deree College, Athens, Greece

Major: Computer Information Systems, December 1992

Degree Project: COBOL (system development for a multi-national Automobile Spare-Part Company)

Certified Information Systems Auditor (CISA), November 2010

Languages

Written and spoken fluency in English and Greek; high proficiency in Spanish, Italian, and German

TECHNOLOGY SUMMARY

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Hardware:

IBM PC and compatibles, IBM PC Servers, DELL PC Servers, DELL/SONY/TOSHIBA laptops, HP/Canon/Epson LaserJet monochrome and color printers

Operating Systems:

WINDOWS 95/98/NT/2000/XP/VISTA/7

Languages:

C, COBOL

Databases:

SQL, ORACLE

Training:

Certificate of Associate Computer Professional, area of concentration COBOL, November1992

Lotus Notes Application Development, May 1996

Microsoft SQL Server 7 Database Administration, Learning Tree International, May 2000

ACL, Audit Analytics and Continuous Monitoring Software Training – Foundations of ACL, December 2008

IT Audit Seminar, Information Systems Audit and Control Association (ISACA), November 9-11, 2009

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