Quality Assurance Engineer
Resume:
JOSEPH M. DWYER
Gilbert, Arizona 85296
*******@*****.***
QUALIFICATIONS
• Proven leader with thirteen years experience in software quality assurance processes, policies and controls. Driving quality assurance concepts and methodologies, through the SDLC and across an organization.
• Ability to drive a quality vision across functional units such as leadership team, development, product line management, project management and offshore teams to ensure that products and applications are designed, built, deployed and operated with high quality and minimum defects.
• Onshore and offshore test and development experience in Chandler, AZ; Tucson, AZ; Ottawa, Canada; Crawley, UK; Noida, India and Monterrey, Mexico. Continuous engagement with vendors for successful delivery, which includes enhancing local QA processes with the vendor's processes, reviewing SOW and monitoring SLAs.
• Able to adapt and generate a wide range of solutions and strategies across many business units to achieve maximum efficiencies and performance that align with business goals.
• Manage budget, staff planning, staff hiring, staff development, test environment management and tools selection.
• A passionate professional with high standards, initiating creative methods to effectively meet objectives and goals.
PROFESSIONAL EXPERIENCE
Apriva Inc. - Scottsdale, Arizona
Director of Quality Assurance June 2010 to Present
• Created new processes and procedures used by QA team to test applications, web based services and core products deployed in a data center.
• Worked with department managers to develop release management processes for builds to flow to QA and into production quickly, consistently and with reduced errors.
• Identified specific test processes that work in conjunction with Waterfall, Iterative, Scrum and third party certification development utilized by 40+ application engineers.
• Community of Practice leader for automation sharing knowledge and tools across development and QA to achieve organizational success.
• Released to production a card payment mobile application for Android and Apple utilizing white labeling, loyalty program, social media and location based services.
• Represent QA at all business planning, project initiation and strategic meetings.
• Experience with back office functions such as device boarding, billing, reporting, third party data feeds and role based access control.
• Assign projects to QA team and monitor progress and report status through completion.
JOSEPH M. DWYER Page 2
Mitel Networks Inc. - Chandler, Arizona (Previously Inter-Tel Inc.)
Director of Engineering Services August 2007 to June 2010
• Director of Software Configuration Management, Network Services, Third Party Products and Verification Engineering.
• Drove the roll out of a new test strategy for all development organizations. This required presentation to senior management and training for all development managers.
• Responsible for the software life cycle and build management. Including engineering tools and library of automated scripts.
• Tasked with determining, unifying and administering QA process and procedure standards across two development organizations after acquisition.
• Improve, consolidate and refine common metrics to monitor efficiencies, quality and timely product delivery. Meeting weekly with senior directors in development and PMO setting metrics for Quality, Delivery and Reliability and reporting to Executive management.
• Responsible for the test network infrastructure maintenance and management in Chandler and Ottawa for verification engineering and design engineering.
• Mange and test third party certifications for SIP and API products.
• Accountable for quality and timely project completion of the software test effort and reporting for six development directors creating a strong, collaborative, peer partnership with 250 software design engineers.
• Project leader for ISO 9001 recertification, including training, auditing and defining software lifecycle processes for concept, analysis, implementation and roll out phases.
• Ensure that requirements are traceable to test cases using test case management tool ApTest. Champion the use of the tool in all development organizations to provide consistent reports of Quality prior to deployment to production.
• Coordinate performance systems for different product lines and platforms using off the shelf tools, such as Compuware, SilkTest, Empirix Hammer and proprietary tools to generate SIP, email, voice and data traffic.
Inter-Tel Inc. - Chandler, Arizona
Director of Product Validation March 2002 to August 2007
• Promote and maintain test automation platforms. Enhance automated testing procedures to cover new configurations and application introduced into product line.
• Evaluate needs; conduct cost and productivity analysis, to effectively and efficiently utilize a budget of 3.5 million in payroll, 1.3 million in capital and expenses.
• Initiated an internal contractor program that is efficient and responsive while meeting demands with quality talent to save the company $900,000 annually.
• Directed the build out of lab facilities including a Data Network with Frame Relay, WAN, wireless access points, firewalls, and managed switches.
JOSEPH M. DWYER Page 3
Inter-Tel Inc. - Chandler, Arizona
Manager of Product Validation March 1999 to March 2002
• Created from concept a Product Validation group of seventeen engineers.
• Responsible for prioritizing all products through alpha test, load test, automated test, regulatory testing and manufacturing production test.
• Originated all test process and procedures.
Inter-Tel - Chandler, Arizona
Manager of International Engineering March 1997 to March 1999
Senior Engineer International Approvals February 1995 to March 1997
Syntellect Inc. - Phoenix, Arizona
Senior Engineer International Approvals July 1993 to January 1995
Motorola Inc. Scottsdale, Arizona
Engineer International Approvals April 1990 to June 1993
Siemens Transmission Systems Inc. Phoenix, Arizona
Research and Development Electrical Engineer March 1988 to March 1990
EDUCATION
B.S. Electrical Engineering Arizona State University December 1987
Computer Systems and Communications
PROFESSIONAL COMITTEES
ISO 9001 Audit Champion Mitel 2009 and 2010
Opportunity For Improvement Chairman Inter-Tel 2002 to 2006
Gilbert Public Schools Technology Committee GPS 2007
PROFESSIONAL TRAINING
MBA Concentration in Technology University of Phoenix AZ In Progress
Project Management Quality AMA AZ 2006
Project Management Fundamentals IIL AZ 2001
Project Risk Logic IIL AZ 2001
Systematic Testing SQE AZ 2001
Test Management SQE AZ 2001
Software Testing SQE AZ 1999
Strategic Leader AMA CA 1999
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