Account Manager

JARED OWEN

*** ******* ********** ***** ~ Myrtle Beach, SC 29579

843-***-**** ********@*******.***

QUALIFICATIONS

Account Management & Collections ~ Customer Service ~ Leadership & Management

Meticulous, results-driven professional with a B.S. in Business Administration and multiple years experience in account management and collections. Progressive leadership roles include supervising up to 22 staff. Superior customer service and problem resolution skills, able to communicate tactfully and professionally to achieve positive outcomes. Technically proficient in MS Word, Excel, Access, and PowerPoint.

PROFESSIONAL EXPERIENCE

LEGENDS REAL ESTATE, Myrtle Beach, SC 2009

Sales Executive/Licensed Realtor

* Act as an intermediary in negotiations between buyers and sellers through the real estate process.

* Assess and promote properties being sold with advertisements, open houses, referrals, and MLS.

* Assess buyers’ needs and financial status in order to locate properties for their consideration.

* Compare a property with similar properties that have recently sold in order to determine its competitive market price for clients.

* Prepare documents representation agreements, purchase contracts, and addendums.

AMERICAN ACCEPTANCE CORPORATION, Myrtle Beach, SC 2006 – 2008

Account Manager/Accounts Receivable Associate

* Negotiated acceptable payment arrangements for customers with past due balances, collecting on an average of 200 delinquent accounts worth $1.5 million per month.

* Interacted positively and professionally with customers to answer questions and devise strategies that maximized outcomes and minimized losses.

* Documented customer interactions and pertinent information in paradata financial software.

* Collaborated with peers and audited collection reports to advise senior management on opportunities to improve the company’s overall performance.

* Located customers through skip tracing; scheduled repossessions; and resolved disputes on uncollectable accounts.

* Assessed customer creditworthiness with the Branch Manager to determine loan eligibility and contract terms.

* Managed insurance claims on forced place policies, working with adjusters and completing all paperwork to ensure timely payment.

WILD WATER, Surfside, SC 2003 – 2004

Assistant Manager/Supervisor (2004); Customer Service (2003)

* Supervised and trained up to 22 employees with responsibility for the park’s operations and staff’s continual adherence to standard operating procedures and safety regulations.

* Led and motivated staff through active listening and by addressing employee concerns.

* Delivered exceptional customer service by responding to and promptly resolving any issues or complaints.

* Selected as the Attendant of the Year in 2003 for outstanding performance and earned a promotion to supervisor the following year.

OLIVE & OLIVE, PATENT ATTORNEYS, Durham, NC 2001 – 2002

Administrative Assistant/Document Specialist

* Established a new case docketing system using Excel.

* Achieved a 100% accuracy rate with zero errors on over 2,500 client matters.

* Maintained the office supply inventory.

* Analyzed over 5,000 client files for retention, reorganization, or destruction.

EDUCATION

COASTAL CAROLINA UNIVERSITY, Conway, SC

Bachelor of Science in Business Administration (Management Concentration), 2005

~ GPA 3.0

~ Scored in the top 25% on the National Business Exit Exam

Contact this candidate