Customer Service Operator

GARY GRZELAK

*** *. ******* ******

Mount Prospect, IL 60056

Phone 773-***-****

***********@*****.***

CAREER SUMMARY

Result oriented Image Specialist with 18 years experience in Pre Press. Demonstrated ability to manage multiple priorities and meet deadlines in a fast pace environment. Exceptional customer service skills. Outstanding communication, interpersonal and problem solving ability. Detail oriented and accurate.

PROFESSIONAL EXPERIENCE

REED BUSINESS INFORMATION, Oak Brook, IL 1998 - 2010

Prepress Operator

Balance customer needs with the department goals delivering quality images and meeting the customer's standards and deadlines.

Preflight ads for magazines utilizing Acrobat, Pit stop, In-Design CS3, Quark 6.52, Photoshop CS3, Illustrator CS3, Font suitcase, and Distiller that are rejected by the Ads for Reed automation process.

Upload images to web utilizing E-Logic on a rotating basis for various magazines.

Maintenance and calibration of output devices.

Worked with outside consultant to establish color tables.

Run Virtual ticket to manage priority of color correction / photo manipulation of digital images, as per customers wishes from New York, Greensboro, Oak Brook and Rockaway.

Coaching team members and clients how to utilize resources most effectively.

Trained with others to learn the process of turning pdfs into digital subscriptions on the web through E-Zine.

Color correct and image manipulate images to the discretion and needs of art directors

Software: Virtual ticket, VMware Fusion Mediabank, Inter-Sep, Color Central, Gigabyte, File-Maker Pro, Cumulus, Iris, Canon, Pictro, E-Zine, Final Cut Pro.

IMAGING AND GRAPHICS, Chicago, IL 1997 - 1998

Isomet / Scanner Operator

Provide Hi-Res scanning for paneling, commercial wall murals.

Clients included McDonald's and Boston Market.

HOLLIS DIGITAL IMAGING SYSTEMS, INC., Tucson, AZ 1995 - 1997

DS 737 / Scanner Operator

Operator DS 737; Scanned to film catering to needs of production coordinator.

Operator HELL 341 with workstation Dash 40Q on the job training.

Operator Eskofot for Copy Dot from outside consultant.

Clients included University of Arizona, City of Tucson, Arizona Desert Museum, Fabe Litho and Arizona Litho.

CHICAGO ART PRODUCTION SERVICES, Chicago, IL 1994 - 1995

DS 767 / Scanner System Operator

Execute image manipulation and output to film.

Interacted with salespeople to deliver requested services.

Made Match prints for Production department to make product from scratch for Television Commercials. Clients included McDonalds and Leo Burnett.

COLORWORKS GRAPHICS, Chicago, IL 1993 - 1994

DS 737 - Hell 309 / Scanner Operator

Scanned to film in Pre-Press Shop.

Monitor inventory daily.

Provided customer services to Salesman.

Execute Cromalin and Match print proofing.

Clients included Visa, Pillsbury and Citibank.

INTERNSHIPS

MULTI-AD SERVICES, Peoria, IL Summer 1992

Account Executive Assistant

Focused on internal workflow for producing Cadillac catalog.

Streamline communication between sales and production department.

MIDWEST LITHO, Des Plaines, IL Fall 1992

Customer Service Representative Assistant

Focused on the printing process.

Aid in approval process with the clients.

EDUCATION

Bachelor of Science, Illinois State University, 1992

Associate Degree in Applied Science, Triton College, 1991

Emphasis: Professional Aeronautics, Embry-Riddle Aeronautical University, 1984 - 1987

MILITARY EXPERIENCE

UNITED STATES NAVY 1981 - 1987

Air Crewman

Served in patrol squadron as in flight sensor operator.

Instructor for analyzing, tracking, and attacking submarines.

Recommend for commission.

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