Project Manager Insurance

Charles A. Swanson

*** ******* ***., ************, ******** 60048

847-***-**** (H) 708-***-**** (M) ********@*****.***

PROFESSIONAL SUMMARY

• Proven contributor to improve bottom-line results and processes.

• Demonstrated abilities in Information Technology, Business Intelligence, Market Research and Actuarial communities.

• Planned and managed multiple projects, programming in various languages, performing statistical analysis, developing forecasting methodologies, and documenting processes

• Managed domestic and off-shore staff

• Excellent communication skills and a team player

PROFESSIONAL EXPERIENCE

Project Manager/Systems Analyst, SYNOVATE (Global Marketing Research firm) 2007 – 2010

• Plan and manage several multi-million dollar projects for large multi-national customers

• Developed fraud detection strategies

• Analyzed program profitability

• Reduced operating costs 48% for Pizza Hut national account

• Reduced re-work 85%, saving $15,000, on Pizza Hut project

• Improved on-time deliverables efficiency from 68% to 100% for Pizza Hut project

• Develop project goals and objectives, evaluating staffing needs

• Train and manage offshore staff coworkers, implementing designed programs

• Develop project full cycle plans and managed within budget

SAS CONTRACTOR 2002 – 2007 Independent Contactor 2004 – 2007

• Developed and executed periodic specialized reports

• Developed new processes to enhance the efficiency of SAS jobs

• Improved existing processes to increase efficiency and improve time requirements

• Standardized SAS code

• Utilized SAS ETS Forecasting tool to develop marketing trends

• Documented Code and processes

• Wrote technical procedure manuals

• Created a cost analysis on running regressions for PC SAS vs. mainframe SAS vs. EXCEL

Programmer/Analyst, Abbott Laboratories, Pharmaceutical Products Div. 2002 – 2004

• Developed and analyzed statistical SAS reports, including time series, forecasting, and trending

• Provided opinions and analysis on trends, methodologies and reliability

• Developed queries in Business Objects to replace SAS reports

Operations Manager, BEXAR INCORPORATED 2000– 2002 Bexar is a business intelligence data warehouse system for casualty insurance industry

• Strengthened customer relations through communication

• Led team in developing and managing multiple projects

• Developed and implemented a project tracking/change control system

• Trained teams and team leaders on data mapping, scrubbing, and warehouse installation procedures

• Provided problem tracking/management

• Developed algorithms for market trends, earned exposures, loss triangles, and various counts

• Documented policies and procedures through written manuals

Charles A. Swanson

847-***-**** (H) ********@*****.***

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PROFESSIONAL EXPERIENCE (continued)

Systems Officer/Programmer Analyst, FIRST CARD / FIRST USA 1997 – 1999

• Provided analysis and technical expertise

• Designed and developed ad hoc reports using SAS for several departments

• Correlated data from several resources to develop liquidation tracking, trending, and research

• Managed full life cycle of complex projects to enhance business development

• Trained associates on unique SAS procedures

• Played key role in a conversion process from Legacy to Oracle

INDEPENDENT INFORMATION TECHNOLOGY CONSULTANT 1996 – 1997

SAS Expert on Risk Repository project, GE CAPITAL

Defined and documented existing SAS reports for implementation in ORACLE system

• Reviewed documentation with ORACLE programmers to ensure an accurate understanding of each report and how it was developed

• Provided analytical and technical expertise to management and SAS community

Database Consultant, for a Farmers insurance agent

• Built a customer database

• Trained the user on how to utilize different tools to access the database

• Instructed the user on updating methodology

Assistant Actuary II, JOHN ALDEN LIFE INSURANCE COMPANY 1989 – 1996

• Developed market research reports for pricing strategies

• Recommended marketing strategies

• Presented evaluations to Marketing group

• Provided projections and analysis

• Developed and implemented a method for reporting experience to State of Pennsylvania Department of Insurance, including training several associates on method

• Designed and developed supporting report structures

• Trained Business and Information technology communities in SAS programming, TSO, and ISPF

• Served as liaison to external venders, directing testing and implementation of financial software

Actuarial Examiner, ILLINOIS DEPARTMENT OF INSURANCE 1985 – 1989

• Reviewed and documented reinsurance treaties, policy forms, and financial exhibits from annual statement

• Tested adequacy of life reserves and determined if reserving methods met with state regulations

COMPUTER EXPERIENCE

• Programming experience in SAS, PC SAS, SAS Enterprise Guide, SAS ETS, SAS ODS, SQL Server, EASYTRIEVE, Crystal Reports, TSO, JCL, ISPF, MVS/XE, APL, MINITAB, VBA, UNIX, PLSQL

• Proficient in Oracle, Lotus Notes, Business Objects, and Microsoft Office suite. Visio

• More than 200 hours of programming training on systems such as BASE SAS, SAS SQL, SAS Macros, Advanced Programming, CENTURA, UNIX, MARS System, C, ASP.NET2, Oracle and Diversification Facilitation.

EDUCATION

Masters of Science/Mathematical Sciences, De Paul University

Bachelor of Science/Mathematics, Southern Illinois University

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