Project Manager
Resume:
CURRENT POSITION Assistant Manager- International Business Operations
PROFESSION Market Research
PROFESSIONAL Exp. 16 years +
NAME OF FIRM Hansa Research Group Private Limited
YEARS WITH FIRM 14 years +
DATE OF BIRTH 15th February 1972
NATIONALITY Indian
PASSPORT DETAILS Passport No.: G – 6816806
Date of issue: 24/12/2007
Date of Expiry: 23/12/2017
CONTACT DETAILS *****.******@*****.***
KEY: Currently working as Assistant Manager- International Business Operations, handling exclusive International clients.
Have complete experience in managing any kind of Market Research fieldwork, well versed in controlling quality, time and cost.
Can efficiently manage – International and Domestic - Research requirement, Operations Confident in getting the task executed from various MR departments.
Had controlled – Indian Readership Survey (IRS – worlds’ largest continuous survey) for West Zone of India
Had handled quality control for one project in Nigeria, fieldwork was done by one of leading global company.
EDUCATION
Academic:
• B.A. (52%) from Mumbai Hindi Vidyapeeth, Mumbai in the year 2004.
• Second Year - Diploma in Computers Technology from Mumbai Board of Technical Education in the year 1992
• HSC (53%) from Mumbai Board in the year 1989
• SSC (57%) from Mumbai Board in the year 1987
Additional Qualification:
• Currently perusing EMBA from National Institute of Management.
• Six Sigma Green Belt Certification from Benchmark Six Sigma limited, in the year Nov 2008.
• Diploma in Computer Art with Animation and Graphics from Edit Institute, Mumbai.
• Diploma in Computer Art with specialization in Multimedia from Aptech Institute, Mumbai
EMPLOYMENT RECORD
Apr. 2010 – Till Date Working as Asst. Manager – International Business Operations, with Hansa Research Group Pvt Ltd., at Mumbai.
Apr. 2009 – Mar 2010 Worked as Deputy Field Controller with Hansa Research Group, Mumbai
Apr. 2005 – Mar 2009 Worked as Assistant Field Controller with Hansa Research Group, Mumbai
Aug. 2003 – Mar. 2005 Worked as a Senior Field Executive with Hansa Research Group, Mumbai. (With the additional responsibility of heading the Mumbai field office)
Aug. 1996 - July 2003 Worked as a Field Executive with Hansa Research Group, Mumbai
Apr. 1995 – July 1996 Worked as a retainer supervisor with Hansa Research Group, Mumbai
Feb 1994 - March 1995 Worked as a freelance supervisor with Hansa Research Group, Mumbai
Feb 1993 - Jan 1994 Worked as a freelance investigator and supervisor with Feedback Management Services, Mumbai
PROFESSIONAL EXPERIENCE:
Asst. Manager – International Business Operations
As Asst. Manager – International Business Operations, I Manage,
• Client coordination on complete project - From taking the project brief, to receipt of final payment to my company. This involves understanding the client requirement, client coordination throughout the project, coordination with internal departments of Hansa Research.
• Solution provider for various department, in case of any problems
Executed Quality Control of a project in Nigeria (Lagos / Kano / Port Harcourt) for one month. This project was executed by one of the leading MR company in Nigeria
Deputy Field Controller
As Deputy Field Controller, I was controlling,
• This also involves responsibility of field co-ordination for the All India CAPI centres in IRS (Indian Readership Survey which is the worlds’ largest continuous study done in India) i.e. Mumbai, Delhi, Kolkata and Chennai. Sample size of 26000 interviews across the year.
• This also involves responsibility heading West Zone for IRS with the sample size of 66000 interviews across the year in West Zone of India.
• This also involves responsibility of field operations at National level for IOS (Indian Outdoor Survey). This is a study based on Out Door Media.
Assistant Field Controller
As Assistant Field Controller, I was controlling,
• Field department for Customised (Quantitative and Qualitative), CATI and CAPI
• This also involves responsibility heading West Zone for IRS (Indian Readership Survey which is the largest continuous study done in India) with the sample size of 66000 interviews across the year in West Zone of India.
• With a responsibility of field operations at National level I handle, IOS (Indian Outdoor Survey). This is a study based on Out Door Media.
• My job also involves project planning, training of the executives in terms of project specific requirements, make executive understand the research objective and methodology of the study, explain sampling involved, providing timely completion plan, project specific activity plans, anticipation of the problems and working on concrete solutions for the same, guidance in preparation of material, translations and project files, controlling of budgets, Quality control plans, monitoring the project delivery targets, monitoring the quality of data collected and project specific guidance for Quantitative, Qualitative, CAPI and CATI.
• Cost planning and controlling the same.
• In non-project activities, the involvement is towards controlling of the branch in discipline and administration activities.
Senior Field Executive
As a Senior Field Executive, I was looking after field execution with the additional responsibility of heading the Mumbai field office. Actively involved in controlling the branch in terms of project and Non-project activities
Field Executive
As a Field Executive, I was executing various types of projects in Quantitative, Qualitative stream. Controlling 3 – 5 teams of supervisors as per the requirement of man power on various projects. Activities involved during field execution are broadly as follows
• PROJECT - PRE LAUNCH
This can be primarily described as Project planning. As the involvement is in type of interviewer required, No. of interviewers / team required, planning Briefing schedule, Quality check plan, Material preparation plan, Despatch plan, Budget plan Productivity plan, Status report – if any special format is required etc, Deadline. Complete the sampling before launch of study. Complete preparation of field material before the briefing as desired. Deploying right type of interviewers and supervisors on the projects, looking at the type of the project and duration of the job. Involving the team in through briefing on objective of the study, Selection of respondent, Cluster size, Contact pattern, time of the fieldwork, duration of the project, reporting time, expected productivity, payment terms etc. explaining any critical areas in the questionnaire. After briefing through mock calls with all the interviewers to know that the interviewers are through with the questionnaire.
• PROJECT – POST LAUNCH
This involves accompaniments of the interviewers on the regular basis to understand the way interviewer gives the introduction, the way of asking the questions, way of showing the show cards, the way of ascertaining the responses on the various scales, the way of using the techniques (as conjoint cards, photo sort, etc.). Scrutiny of the questionnaires, pointing out the mistakes in capturing the data, checking the logical checks, weather the openhanded is probed correctly. Back checking of the questionnaires to check the authenticity of the data that is been captured by the interviewer and to see supervisor involvement in the project.
After completion of project, timely dispatch and completing the post project activities as completing the project file preparing the payment sheets.
Supervisor
As a supervisor actively involved in controlling the team I was handling on particular project. It involved controlling of quality by accompaniments, scrutiny and back checks, reporting status and progress of the project to my executive on daily / alternate day basis as per the requirement of executive.
Projects Executed - International Research.
Qualitative research on Content Service industry
U&A on Kids Diapers
Finance study
Electronics products
Consumer products
Pharmaceutical study
Corporate Image studies
Product Tests
Exploratory Studies
Feasibility Studies
Projects Executed - Field department.
Indian Readers Survey (IRS) (CAPI) – field co-ordination at National level
Indian Outdoor Survey (IOS) at National level.
Indian Readers Survey (IRS) (CAPI and Pen Paper) at West Zone level
Pre and post advertisement tests
Corporate Image studies
Customer Satisfaction Surveys
Dealer studies
Exploratory Studies
Feasibility Studies
Opinion Polls
Product Test
Product Concept & Advertising Concept Test
Package Studies
Purchase Behaviour Studies
Retail Store Audit
Social Research
Shop Observation
Tracking Studies
Usage & Attitude Studies
COMPUTER KNOWLEDGE
Proficient with computer applications based on MSOffice and graphics packages.
LANGUAGES KNOWN
Speak Read Write
English Excellent Excellent Excellent
Hindi Excellent Excellent Excellent
Marathi Excellent Excellent Excellent
PERSONNAL
Married
Wife working as freelance Digital Graphic consultant.
One Son studying in 9th Standard
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