Customer Service Manager
Resume:
April Yerk
Gerald, MO *****
Home#573-***-**** Cell# 636-***-****
Personal Statement
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I am always up to challenge whatever the situation is. I work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Skill Highlights
• Microsoft Outlook
• Filing
• Telephone Skills
• Management
• Microsoft Excel
• Multi-Task and Organizational Skills
• Scheduling
• Data Entry
• Problem Solving
• Self-starter
• Staff motivation
• Employee training
• Customer Service
• Sales
• PC Desktop Support
• Call Center
Core Accomplishments
Training
• Responsible for training all new employees to ensure continued quality of customer service.
Multitasking
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Scheduling
• Organized technician schedule for customer jobs.
Management Support:
• Ensured smooth operations by supporting executive team
EXPERIENCE:
Manager June 2004 to Sept.2007
ESP Gateway Clean Air Program St.Clair, Mo
• Managed
• Training employees
• Scheduling
• Answer phone
• Inventory supplies
• Data entry
• Customer service
• Payroll
• Hire and fire employees
• Managed daily office operations
• Troubleshooting
• Customer sales
Office Manager Jan. 2002 to June 2004
B.A.C Union, Mo
• Managed daily office operations
• Prepared folders and maintained records
• Provided efficient customer service to clients
• Inventory supplies
• Managed incoming and outgoing calls
• Call center support
• PC desktop support
EDUCATION:
2002
Union High School Union, MO 63084
High School
Contact this candidate