Customer Service Sales

**** ******* ******* PHONE817-***-****

APT. *** Alternate:817-***-****

Euless, TX 76040 *************@*****.***

BEAUNKIA V. DAVIS

Objective : To obtain a rewarding and challenging position with an organization that offers me growth potential.

Summary of Qualifications : Proven ability in data entry, knowledge base, sales and customer service in a call center environment. By nature a self-motivated, creative thinker. I have superior skills in organization and planning, prioritizing, data management. I pay attention to detail and accuracy, problem-solving, adaptability, with impeccable communication skills while maintaining excellent customer service. I work well within a team environment and enjoy meeting and surpassing company goals.

Experience July 2010 - Dec 2010 Forward Air Solutions

Making phone calls, handling inquiries and incoming work requests.

Reviewing files and records to answer requests for information

checking and distributing documents and correspondence receiving, sorting and distributing incoming mail, maintaining filing systems compiling records of office activities, photocopying, scanning and faxing, sending emails.

preparing outgoing mail, typing documents, data entry, organizing meetings and appointments while coordinating work flow.

Dec 2009 - April 2010 UPS/ Container Unload

Responsibilities included loading and unloading, packing and unpacking, auditing, general housekeeping, kitting, inbound processing, scanning orders, shipping and receiving, put-a- way, data entry into computerized inventory control systems and inventory control.

Mar 2007 - Feb 2008 Pacific Auto Detail / Administrative Assistant

Receives and directs persons who call or visit . Schedules full detail appointments with various car dealerships and clients. Responsible for a daily receipt book on all money collected. Made daily deposits to the bank. Responsible for ordering supplies and maintaining inventory. Duties include receiving and placing telephone calls. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also may require research skills to trouble shoot customer problems. Excellent communication abilities are essential

Feb 2005- July 2005 Call Tech /Service Representative Serviced a high volume of calls providing technical support for Bellsouth's business and residential customers regarding their online DSL connectivity. Duties include those described for customer service representative but require stronger work experience for each function. Additional duties may include proactive communication with customers and client via telephone, e-mail, or regular mail; managing database records; drafting status reports on customer service issues; and supervising staff

May 2000- Nov 2003 Intuit Tucson, AZ / Inbound and Outbound sales/ Customer service representative Managed high volume of sales and customer service calls for QuickBooks, Quicken, and TurboTax. Inbound and Outbound Sales.

Education: University of Phoenix - Bachelor’s Degree/Business Management. Graduating 2011. 1993 Santa Rita High School, Tucson, AZ High School Diploma 3.0 average.