Project Manager Customer Service

ETTY DRORI

*** ******* **, ******* *****, IL ****9 847-***-**** *********@*****.***

PROJECT MANAGER | SYSTEM ARCHITECT | INTEGRATION LEADER

Over 20 years of experience in software development, including 10 years of managerial experience in project leading and architecture design for IT systems. Extensive knowledge in development life cycle, IT infrastructure, team and tasks management, system analysis and implementation. Experience with large and complex projects (100 man years and up). Notable characteristics include:

• Development methodologies expert

• Experience in dept with Object Oriented and UML design.

• Managed project using Rational suite. • Led collaboration and integration of development teams.

• Data storage analysis including Data warehouse.

PROFFESIONAL EXPERIENCE

AMDOCS, Hoffman Estates, IL 2006 – 2009

A leading software company, that provides billing and customer service and solutions to telecommunications companies.

Principle Consultant, 2006-2009

Project based role: AT&T Lightspeed program, Integration management team, Integration lead.

• Ensured the consistency and quality of the interface agreements between the systems, enhance Lightspeed Interfaces standards (SOA) and processes.

• Successfully covered integration of the Lightspeed ordering system and CRM processes with Legacy and other Amdocs and non-Amdocs applications. Focused on architecture of process and data flow definitions as well as interfaces of the ordering track to surrounding systems.

• Contributed to the Unified requirement and design process, by supporting the interfaces design documents and resolution of design issues.

• Developed team collaboration skills thru communication with the application teams on both AT&T and Amdocs sides.

NESS TECHNOLOGIES (former COMPRO INDUSTRIES), Tel-Aviv, Israel 1993 – 2005

A leading technology services provider, specializing Software Product Engineering, Enterprise Applications and Business Services, and Software Distribution.

Business Development, 2004 – 2005

Responsible for business development in the Israeli government sector.

• Played key role with collaboration of the company units, thru the sales process.

• Led the solution architecture, pricing of RFP / RFI offers to major governmental institutes.

Development Manager, 2002 – 2004

Development of the Next generation court system, for the Israeli court house.

• Responsible for the development done by Ness (main contractor) as part of this project as well as overall responsibility over subcontractors, program integration, and budget.

• Program scale is hundreds of man years, bringing new complexity within new technologies to the court management and creating a smart data archive.

• Leading the analysis process of co-existence of old systems with new releases.

• Leading the programs management, this includes implementation of distributed Microsoft Project. Architecture used: Microsoft DOT Net/C#, Web-Services, Oracle.

• Leading the methodology process using Rational suite lifecycle tools.

• Led the launch of first proof of concept web-site for lawyer’s usage.

Development Manager, 1999 – 2002

Cross Israel highway billing system.

• Responsible for the development of the billing and customer care system (CRM) for the Cross Israel toll highway. Lead the system architecture, development methodology and technical development of the project.

• Project scale is 70 man years, bringing development of a system with product orientation, and implementation of Siebel CRM.

• Initiated the teams and led the development of phase 1, within time, quality and budget.

• Architecture and tool used: Object Oriented design, using UML and Rational suite lifecycle tools, C++, DCOM & Corba.

Project Manager in Digital (Compaq), 1995 – 1999

Israeli Ministry of Interior - Information systems for external customers.

• Responsible for design and implementation of the system and interfaces with outside parties. The system was outsourced to Digital (later Compaq /HP)

• Project scale is tens man years, with the innovation of a customer lower cost interfaces generator designed in Object oriented.

• Led the project to a smooth clear-cut production.

• Architecture and tool used: Object Oriented using C++, ACMS /DEC forms and DMQ, on VMS/Alpha and Ingres DB.

DBA in Visa Israel, 1993 – 1994

Worked in a DBA team of Israel Credit Cards Company (ICC / Visa).

• Brought innovated data layer generator, for accessing the DB.

• The project was based on an RDB database.

ISRAEL DEFENSE FORCE (IDF) COMPUTER CENTER, Tel-Aviv, Israel 1988 – 1993

The Center of Computing and Information Systems, known MAMRAM is the Israel Defense Forces' central computing system unit, providing data processing services for all arms and the general staff of the IDF.

Programmer and Team Leader - Lieutenant

Programming, design and system analysis based on Oracle database in VAX/VMS environment. It is a 5 year program that combines computer science studies with practical development for the Israeli Defense Force.

EDUCATION

Bachelor of Economics, Tel-Aviv University, Tel-Aviv, Israel, 1994

Computer Science Graduated,

IDF (Israel Defense Force), School for Computer Professions, 1993

PROFESIONAL SKILLS

Management

A wide variety of management courses, from team leader to Program and Business Management. Courses included: Management skills, Program Management Tools and Methods, Finance, HR, Sales etc.

Methodologies and Life Cycle and Design Tools

Object Oriented - UML, SOA, MSF

Rational suite: Requisite Pro, Rose, Clear case

Programming Languages

IBM/MF Assembler, FORTRAN, PL/1, ADA, COBOL, C/C++, DOT Net/C#, Java

Operating Systems

Sun Solaris, Alpha -Vax/Vms, Windows

Databases

DBA for Oracle, RDB, INGRES, SQLSERVER

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