LEAH CLAWSON, CNE

***** **********-********* ****, *********, TN 38002

901-***-**** zel40h@r.postjobfree.com

IT Manager

15+ Years of Network Engineering and Management Experience

Holds Multiple Certifications and is Involved in Ongoing Professional Development

HIGHLIGHTS OF QUALIFICATIONS

► Proven Information Technology Manager capable of managing people and projects.

► Track record of completing projects on or before deadlines.

► Extensive networking expertise in complex environments with multiple sites.

► Has demonstrated adaptability, flexibility, and resourcefulness when faced with new challenges.

► Excellent interpersonal and technical communication skills—able to relate to people at all levels of business and technology.

PROFESSIONAL EXPERIENCE

QINETIQ NORTH AMERICA, Memphis, TN 2004– Present

Network Engineer (2004 – Present)

I am contracted to U.S. Customs as a part of the U.S. Visit program. I am responsible for 14 sites throughout the Gulf Region. Through travel I have worked at many different types of CBP site to gain experience in the U.S. Customs network. I enjoy challenges, working through a problem and teamwork. My day to day duties consist of frontline maintenance of 5 file servers, patching and maintenance for more than 155 workstations and users. I perform user maintenance, (both Active Directory and Netware). I am responsible for the resolution of e-mail problems, printer issues, blackberry, scanner or card reader problems. My duties also include the resolution of mainframe problems for users.

 I assisted at Champlain, New York border crossing assisted with local duties.

 San Juan Airport, San Juan Cruise Ship Terminal assisted with resolving issues related to recent Port Consolidation.

 Little Rock Port Office, installed new machines, laptop and performed local support

 Pascagoula Port Office, performed local support and installed new machines

 New Orleans Custom House performed several projects here including clean up from Hurricane Katrina and laptop upgrades

 New Orleans Coffee Drive, upgraded laptops and installed new machines

 New Orleans Airport, worked here during Katrina clean up

 Gulfport Port Office, upgraded laptops, installed new machines, server backup and user support

 I worked on Port Consolidation for Memphis Port Office, Memphis Airport and FedEx sites

 In Puerto Rico I assisted with resolving issues related to recent Port Consolidation.

 Border Patrol site in Baton Rouge updated laptops, PCs and software

HITECH DATA COMMUNICATIONS, Memphis, TN 1996 – 2003

Senior Network Engineer (2001 – Present)

Contracted to MATCU (credit union) to serve as Onsite Manager and work closely with MATCU IT on major projects. Managed Network Administration team, inventory, and WAN (44MB ATM Cloud with 14 sites), including installation on servers, backups, patches, hardware, and connectivity issues. Coordinated directly with IT Manager to keep network, WAN, and helpdesk running. Worked closely with MATCU’s vendors. Provided quick response to Helpdesk calls. Oversaw inventory and maintenance of over 300 machines and printers. Managed projects: E-mail conversion; Disaster Recovery installation of ISDN modems in Cisco routers; updated ATM routers and switches; installed Windows 2000 credit union-wide; and installed several software packages for 14 Branches.

► Met regularly with MATCU vendors to coordinate software upgrades, and installations or other WAN-wide projects.

► Coordinated with MATCU IT to open or move 5 branches.

► Created and maintained over 80 ZEN applications.

► Installed Winlpd, eliminating need for DTCs at branches.

► Installed and updated 6 different Reed Data Applications WAN-wide.

► Disaster Recovery Installation: Installed Cisco ISDN modules in twelve 3640 routers.

► Assisted with installation of IP Phone System.

► Upgraded all PC’s to Windows 2000.

► Converted from GroupWise 5 to Exchange 2000.

Senior Network Engineer (2000)

Designed, installed, and supported Novell and NT Networks. Clients included law firms, nonprofits, and tech companies. Provided technical support for customer PC problems. Installed routers for WANs and LANs; and installed Citrix Servers and set up users. Setup routers for businesses to connect to Internet, and setup virus software. Installed and troubleshot peripherals.

► Installed WAN connecting 8 remote sites to mainframe.

► Setup NT server with Exchange, RAS, Norton Anti-Virus Corporate Edition, and NTBackup for 2 organizations.

► Installed NT Server with ArcServeIT for a law firm.

► Setup Novell Server with GroupWise 5.5, WebAccess, and Internet connectivity as well as peripherals for a law firm.

► Setup Netware for Small Business 4.2 then later upgraded to 5.1 with GroupWise 5.5, WebAccess, and Internet connectivity as well as peripherals for a tech company.

► Setup Netware 4.11 with GroupWise 5.2, WebAccess, GWIA, Internet connectivity, and 2 modems on server for dial-in to server for a law firm. Converted WP5.1 Unix to WP 8 Windows.

OES, Memphis, TN 1994 – 1996

Network Engineer

Outsourced to Methodist Hospital Central IT department. Serviced 10 satellite sites, and handled all day-to-day problems, including PC, modem, ISDN, and printer.

► Managed installation of original servers at 4 hospitals.

► Setup ISDN connecting 5 remote sites.

► Addressed and resolved technical trouble tickets for Methodist hospital employees.

► Installed new PC’s, peripherals, and servers for Methodist Hospital employees.

► Rebuilt server housing primary helpdesk database for Methodist Hospital, and recovered corrupt database.

CERTIFICATIONS & TRAINING

A+ Certified

CNE in Netware 3, 4, and 5

Compaq ASE

Zen for Desktop 4 and Advanced Zen for Desktop 4 classes

Netware 6.5 Upgrade class, Enforce NSEERS class, ADEX Active Directory, Outlook and Exchange class CCNA class, CCDA class, BSCI class, BCMSN class, BCRAN class, CITS class, Security Policies and Procedures Class, ICND1 and ICND2 class,

Emergency Management Institute FEMA Introduction to Incident Command System,

Emergency Management Institute FEMA Introduction to Hazardous Materials,

Emergency Management Institute FEMA ICS for Single Resources and Initial Action Incidents

EDUCATION

Bachelor of Science Internetworking Technology

Strayer University, Memphis, TN, March 2009

Graduated Summa Cum Laude

Associates Degree, Microcomputer Management Technology

STATE TECHNICAL INSTITUTE, Memphis, TN, 1987 – 1990

Graduated Summa Cum Laude

TECHNICAL SKILLS SUMMARY

Configure routers and DSUs; build and manage both Novell and Windows 2000 servers; strong hardware expertise; experience with Law Office, Credit Union, and Hospital software packages; orders, repairs, helpdesk, inventory, cabling, and documentation; Server installations, administration, and maintenance

AWARDS

Certificate of Excellence (Most Postitive Impact Award)from Hitech Data 10/8/98

U.S. Customs and Border Protection Recognition and Appreciation for assistance in FDOCC missions in Hammond, LA (after Katrina)11/1/05

Excellence Award Apogen Technologies 5/20/05

Excellence Award Apogen Technologies 9/30/05

Excellence Award Apogen Technologies 9/30/06

Excellence Team Award Apogen Technologies 12/31/07

Milestone Award 1 year and 5 year Apogen Technologies

References

Zoe Anderson

Personal friend for 24 years

867-3394

Troy White

Former co-worker and business partner

Personal friend for 20 years

Computer Systems Analyst Information Technology

Memphis - Shelby County Health Department

544-7559

Deb Odom

Deb was a part-time employees that I managed at State Tech.

Personal friend for 20 years

Former AIX Specialist

TSS/IBM

Accounting and machine adjustments for home business.

Kayo Technologies

662-***-****

Pat McCumber

One of my customers at Customs

Assistant Port Director

U.S. Customs and Border Protection, Memphis, TN

901-***-****

Derek Nunez

My government supervisor while working for Customs and Border Protection

Field Technology Supervisor

Field Support - Central Area

Office of Information and Technology

U.S. Customs and Border Protection

615-***-****, ext. 222 Office

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