Oracle Database Administrator

Debra P. Jones

317-***-****

*********@*******.***

OBJECTIVE:

A position that will allow me to use my skills and education to help the company to become the best in the business

EDUCATION:

Bachelor of Science in Computer Information Systems

Indiana University at Kokomo Kokomo, IN May 2003

Major: Computer Information Systems

Minor: Communications

Pursing: Oracle Database Administration Certification

Relevant Course Work:

• System Analysis, Information System Design, Statistics, Calculus,

• Finite Mathematics, Business, Macroeconomics, Microeconomics, Oracle Database

COMPUTER KNOWLEDGE:

• Languages - COBOL, Java, Visual Basic, Structured Query Language

(SQL), PL/ SQL

• Database - SAP, Oracle 8i, 9i, Microsoft Access

• Server - Window 2000 including Active Directive

• Multimedia - SoundBlaster Audio, Microsoft Audio, Digital Camera, Adobe Photoshop, Photo Deluxe, Adobe Premier, Microsoft Office 2000,

• Operating Systems - Windows NT, 95, 98, 2000, Millennium, XP,

WORK EXPERIENCE:

Roche Diagnostics Indianapolis, IN 2005 - Present

Customer Care Specialist

• Receiving calls from customer to troubleshoot the ACCU-CHEK® Products

• Trained in Complaint handling, Corrective Action, Quality System, Regulatory Compliance

• Experience with SAP relational data base

• Spreadsheets are created daily for reporting

• Experience with Learning Management System

WORK EXPERIENCE CONT’D:

Verizon Fisher, IN 2005

Technical Support

• Assisting customers with troubleshooting, networking and installation

of Verizon DSL online internet service

• Mastery of all company computer system

Delphi Electronics and Safety Systems Kokomo, IN 2000 – 2003

Customer Support, Software Quality Assurance (SQA)

• Procurement of software products for Engineering Software Development Groups, global and domestic

• Knowledgeable of global and domestic shipping laws

• Developed and maintain software license inventories, domestic and

global

• Maintain supplier information list

• Experience with Outlook, Lotus Notes and Continuous,

• Assisted with installation of server based software for

Window, UNIX and Solaris

• Assisted members of SQA group with internal audits,

Domestic and global

• Tested and validated, new software products

• Auditing experience with Capability Maturity Model Integration (CMMI),

• Auditing experience with emphasis on Software Development Process

• Auditing experience with real-time embedded software and

System engineering

Contact this candidate