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Oracle Database Administrator

Indianapolis, Indiana, United States
October 26, 2016

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Debra P. Jones



A position that will allow me to use my skills and education to help the company to become the best in the business


Bachelor of Science in Computer Information Systems

Indiana University at Kokomo Kokomo, IN May 2003

Major: Computer Information Systems

Minor: Communications

Pursing: Oracle Database Administration Certification

Relevant Course Work:

• System Analysis, Information System Design, Statistics, Calculus,

• Finite Mathematics, Business, Macroeconomics, Microeconomics, Oracle Database


• Languages - COBOL, Java, Visual Basic, Structured Query Language


• Database - SAP, Oracle 8i, 9i, Microsoft Access

• Server - Window 2000 including Active Directive

• Multimedia - SoundBlaster Audio, Microsoft Audio, Digital Camera, Adobe Photoshop, Photo Deluxe, Adobe Premier, Microsoft Office 2000,

• Operating Systems - Windows NT, 95, 98, 2000, Millennium, XP,


Roche Diagnostics Indianapolis, IN 2005 - Present

Customer Care Specialist

• Receiving calls from customer to troubleshoot the ACCU-CHEK® Products

• Trained in Complaint handling, Corrective Action, Quality System, Regulatory Compliance

• Experience with SAP relational data base

• Spreadsheets are created daily for reporting

• Experience with Learning Management System


Verizon Fisher, IN 2005

Technical Support

• Assisting customers with troubleshooting, networking and installation

of Verizon DSL online internet service

• Mastery of all company computer system

Delphi Electronics and Safety Systems Kokomo, IN 2000 – 2003

Customer Support, Software Quality Assurance (SQA)

• Procurement of software products for Engineering Software Development Groups, global and domestic

• Knowledgeable of global and domestic shipping laws

• Developed and maintain software license inventories, domestic and


• Maintain supplier information list

• Experience with Outlook, Lotus Notes and Continuous,

• Assisted with installation of server based software for

Window, UNIX and Solaris

• Assisted members of SQA group with internal audits,

Domestic and global

• Tested and validated, new software products

• Auditing experience with Capability Maturity Model Integration (CMMI),

• Auditing experience with emphasis on Software Development Process

• Auditing experience with real-time embedded software and

System engineering

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