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Customer Service Manager

Phoenix, AZ, 85032
August 11, 2012

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Heather Lynn Rosens

***** * **** **, *******, AZ 85032• •H: 602-***-**** C: 480-***-****

Administrative / Clerical / Data Entry Position


Office Manager, National Telexchange Associates, LLC, Scottsdale, AZ, 11/2003 to 06/2012

• Did bookkeeping

• Entered data into Lotus Works

• Answered incoming calls

• Assisted in repair process when needed

Export Documentation (temporary position), Manpower, Chandler, AZ, 04/2011 to 07/2011

For P.O. Shipping Agency, Scottsdale, AZ

• Data entry preparing bills of lading for overseas steamship cargo using WTS software program

• Customer service handling discrepancies, problems with customs, change of destination, tracking ships

• Contacted by phone and email (Outlook 2010) negligent customers who for correct documentation and information for cargo scheduled on vessel and already on dock

Office Assistant, Aqua Sentry Pools, Scottsdale, AZ, 01/2010 to 12/2010

• Inputted inventory and customer data in new database; maintained database

• Scheduled appointments for technicians, did routing and dispatching for techs

• Reconciled accounts payables and oversaw collection of accounts receivables;

• Received incoming inventory; processed warranties

• Answered incoming calls, assisted at cash register and with customer service

Accounts Receivables Clerk, Pool Water Products, Phoenix, AZ, 07/2007 to 01/2010

• Oversaw billing and collections

• Created new customer files and updated current files

• Ran cash register and answered incoming calls

• Assisted with customer phone sales, and made calls to solicit new business

Retail supervisor, Borders Books, Phoenix, AZ, 06/1999 to 10/2003

• Supervised small groups of employees

• Oversaw merchandising of store each month

• Oversaw inventory department – receiving, outgoing and incoming shipments, invoice reconciliation, stocking the floor

• Did cash reconciliation, deposits, scheduling, and payroll

• Assisted at cash register and with customer service


Horizon High School, Scottsdale, AZ, 1992 to 1997, graduated with high school diploma

Paradise Valley Community College, Phoenix, AZ, 2007 to present, working towards transfer associate’s degree in accounting


Typing: 56wpm; 10-key: alphanumeric 8172 kph; numeric 8544 kph;

Software: MS Office 7; MS Word; MS Excel; OpenOffice; MS Outlook; Windows Live Mail; Gmail; QuickBooks; Lotus Notes; Manage More Business; Internet Explorer; Google Chrome; Mozilla Firefox; MS Windows XP; MS Windows 7

Equipment: Multi-line telephone; fax machine; copier; scanner

Heather Lynn Rosens

13602 N 44th St Apt 115, Phoenix, AZ 85032• •H: 602-***-**** C: 480-***-****

Professional references:

Name: Jim Tripodi

Company: Aqua Sentry Pools

Job Title: Owner

Phone number: 602-***-****

Relationship to applicant: former employer

Name: Charles Schadowsky

Company: Pool Water Products

Job Title: Assistant Manager

Phone number: 602-***-****

Relationship to applicant: former manager

Name: Reginald Tahy

Company: Pool Water Products

Job Title: Branch Manager

Phone Number: 602-***-****

Relationship to applicant: former manager

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