Manager Customer Service
Resume:
KATHARINE RASBORG
PROFESSIONAL OBJECTIVE
********@*****.***
Cypress, TX 77433
To become part of a dynamic organization dedicated to exceptional quality and customer service. Assist the
company in attaining their goals to become a leader in their industry, while applying my strong desire to
succeed and grow.
SUMMARY OF QUALIFICATIONS
• Strong leadership skills; effectively direct decisions maximizing time and material resources
• Articulate, diplomatic, and persuasive; easily establish credibility with people at all levels
• Excellent organizational and time management skills stressing attention to detail
• Self-motivated, responsible, thorough; productive in collaborative/independent environments
• Exhibit maturity in stressful situations; exercise prudent judgment; maintain performance
• Ability to analyze business operations; reduce operating costs; increase bottom line profit
• 10+ years in the industry with originating, processing, underwriting, closing, funding,
shipping, and compliance
• Conventional, FHA, VA, USDA, Home Path, Home Style
• Work towards a lending option that befits the client and their future goals
PROFESSIONAL EXPERIENCE
3/09 – Current Operations Manager for PrimeLending, a PlainsCapital Company
Exercise discretion and independent judgment with respect to analyzing customer's information to
determine which financial product best meets their needs and financial circumstance for originating staff.
Disclose loans to clients for production manager and branch manger. Build and sustain branch pipeline
with clean and compliant loans form application to funded. Maintain and manage the pipeline. Handle
any and all compliance matters. Pre-underwrite all loan files before they go in to processing. Manage,
train, and develop processing staff.
7/02 – 2/09 Sr. Loan Processor for Countrywide Home Loans 4/08 – 2/09 & 6/05 – 3/07
Responsibilities included submissions, clearing conditions, and ensuring all federal and state
compliance guidelines were met. Active ongoing communications with Loan Officers, and
Account Executives per company standards.
7/02- 6/05Branch Operations Manager
Managed processing department and Account Executives. Handled an average of 200+ loans in
monthly pipeline. Over saw all approvals, closings, and funding of loans. Insured all loans
followed state and company compliance laws. Worked with borrowers and resolved issues
3/07 – 4/08 Sr. Loan Processor for CTX Mortgage
Responsibilities included submissions, clearing conditions, and ensuring all federal and state
compliance guidelines were met. Active ongoing communications with Loan Officers, and
Account Executives per company standards.
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