Quality Assurance Management

WILLIAM A. JONES, JR.

***** *** **** **** ~ Lusby, Maryland 20657

443-***-**** (mobile) ~ ******@*******.***

PROFESSIONAL EXPERIENCE

Highly motivated, results-driven and dedicated professional with extensive experience managing mission-critical operations during 32 year career. Well organized, motivational leader with more than 16 years of management experience leading teams as Superintendent of an Aircraft Maintenance Squadron and Quality Assurance Superintendent Proven ability to thrive in high-stress situations, exercise discretion, multi-task, and make effective decisions with minimal supervision. A quick learner, articulate communicator, and loyal, hardworking team player. Hold Top Secret Security Clearance. Areas of expertise include:

* HR & Strategic Planning * Resource Allocation * Project Management * Labor Relations

* Staff Training & Development * Budgeting/Forecasting * Conflict Resolution

* Equal Opportunity * Staff Performance Management * Program Management

* Employee Relations * Workplace Safety

Security Officer - AlliedBarton

(May 2011 to Present)

Check security badages, issue badges an needed, escort visitors in restricted areas, write daily reports, monitor cctv, provide customer service as needed. Performs other essential functions of current position with or without reasonable accommendations. Handle typical and crisis situations efficiently and effectively without supervision. Successfuly completed AlliedBarton's Security Officer Basic Course. Have both Maryland and Virgina Security Guard license. Has maintained satisfactory attendance and punctuality standard. Has neat and professional appearance. Works well with others and has professional demeanor.

Security Officer – Andrews International Inc)

(October 2010 to May 2011)

Roving patrol on foot and company vehicles, routinely searching plant personnel and vehicles, monitor security cameras using Gentec Omni cast 4.4 systems, issue security badges using E Z Lobby System. Monitor Marine radio and communicate with Coast Guard when on offshore post. Valid TWIC card holder. Turn in daily written reports at end of shift.

Supervisory Quality Assurance Specialist – D.C. Air National Guard – Andrews AFB

(August 2007 to July 2010) - ( F-16 aircraft )

Educated the work force and management on the quality assurance system and how to use its principles and processes as a management tool that can enhance their work on a daily basis. Investigated all mishaps in the maintenance complex, by interviewing personnel involved, taking pictures of mishaps, researched and collected documents, recreating incident when possible and providing information to management with recommendations. Reported to management on a quarterly or as needed basis, trends, tendencies, and data analysis from inspections and observations done on the work force, there processes in each work area and safety procedures with equipment and personnel according OSHA and technical orders standards. Developed goals and objectives that integrate organization and Quality objectives and ensure all maintenance operations are executed safely and in accordance with published guidance. Took action to correct situations posing a threat to the health or safety of subordinates.

Managed, planned, reviewed and developed maintenance policies, advising supervisors and employees on both general policy and specific maintenance matters. Made decisions and recommendations on technical concerns presented by supervisors. Ensured coordination with affected commanders and ensured the instruction was published as a wing operating instruction. Ensured personnel use proper data collection techniques and procedures for evaluation, inspection and audit programs and a number of related databases and spreadsheets to capture and catalog data elements for trending, cross-tell, and benchmarking. Directed and controlled the management of the Technical Order Improvement Program and Suggestion Program for the wing. Managed groups consolidated tool kits (CTK) and Forgien objects (FOD) programs Drafted communications in response to inquires investigations and other work assignments which follow established guidelines and policies relative to investigation. Served as the primary technical consultant to production area managers on issues related to quality, military specification, and international quality standards such as the International Organization for Standardization. Collaborated with the Maintenance Group Commander and other squadron commanders to plan, develop and implement numerous long term plans to include; Aircraft Modification Plan, Depot Input Plan, force management, weapon system conversions, base supplements, Aerospace Expeditionary Forces (AEF) participation, and others. Skilled in using various computer and software applications to include but not limited to: word processing programs, spreadsheets, email services, databases and database management.

Aircraft Maintenance Superintendent, D.C. Air National Guard, Andrews AFB

(May 1999 –August 2007) - (F-16 aircraft)

Planned, directed, and oversaw the allocation of personnel, funding, and equipment resources to manage all maintenance and repair activities for the D.C. Air National Guard’s fleet of 16 F-16 fighter planes. Ensured that Air National Guard mission aircraft were combat-ready and able to integrate fully with Air Force aircraft and missions. Analyzed work plans created by subordinate supervisors to ensure optimal resource utilization as well as fulfillment of assigned directives. Setup consolidated tool room for squadron. Reported status of regular maintenance work and special projects to senior management personnel. Planned and managed budget spending. Manage hangar facility, which has the capacity to hold six planes at a time. Procured needed parts and equipment, working with supply section and vendors. Reviewed subordinates’ performance and time sheets, develop career plans, recommended promotions or reassignments, instigated disciplinary actions when necessary, and investigated and mediated employee disputes. Monitored workplace safety, ensuring compliance with established standards and implementing corrective action when necessary. Analyzed potential impact of technological advancements on existing programs and practices, recommending potential changes to senior management. Collaborated closely with senior management to interpret changing work requirements relating to work techniques, specification changes, standards improvements, modifications to organizational structures, mission alignments and changes, equipment modernization, facility changes, and improved work flow processes. Provided senior management with detailed resourcing forecasts, budget estimates, and training need assessments. Developed and administered incentive award programs and other staff motivation programs. Participated on management boards to prepare for natural disasters and civil emergencies.

Aircraft Ordnance System Mechanic Supervisor) – D.C. Air National Guard

(Mar. 1995 – May 1999) - (F-16 aircraft)

Planned, organized, and directed aircraft armament systems maintenance activities. Supervised, trained, and motivated a team of 13 individuals. Scheduled work assignments. Reviewed work in progress and on completion, providing continual feedback, support, and advice. Reviewed subordinate job performance and recommended individuals for promotion or reassignment. Counseled employees regarding disciplinary matters and recommended specific disciplinary actions. Implemented and oversaw a variety of personnel programs including equal opportunity programs. Ensured workplace safety by reviewing processes and procedures to ensure compliance with established standards and protocols. Established and evaluated performance and training standards, maintenance controls, and other procedures. Reviewed and modified job position descriptions. Setup tool room to weapons shop. Evaluated staffing requirements and presented recommendations to management. Prepared for operational readiness evaluations and inspections plus various training exercises. Analyzed and reported on productivity, work quality, and other metrics. Worked closely with squadron maintenance supervisors to balance grades and skill-level between the weapons sections and armament system teams. Provided advice to subordinates and peers relating to changing operational requirements as a result of system and technology modifications. Extensive knowledge of USAF munitions and weapons/armament systems operations, accountability practices, policies and procedures, storage and maintenance facility requirements, explosive safety criteria, support equipment and personnel resources. Ability to plan, analyze and coordinate a system or portion of a major system's acquisition and transfer into operational use; to include the identification and correlation of specific requirements for money, manpower, materiel, facilities, and services needed to support the program; and to develop and analyze data to determine logistic objectives and goals, identify support requirements (including funding, contract development, and other technical support requirements), and establish relationships between the participants involved in deploying the plan. Knowledge of personnel management policies, practices and procedures including the ability to adjust work operations to meet emergencies, the ability to change program or production requirements within available resources and with minimum impact on quantity and quality of work. Ability to communicate effectively, both orally and in writing for presentation to senior management along with skill in developing interpersonal relationships, maintaining good working relationships, and working cooperatively as a team member.

EDUCATION

University of Phoenix (Online) Graduated June 2007

Bachelor of Science, Business Management

MILITARY

20 July 1977 to 19 Nov 1981 – Active Duty Air Force

19 Nov 1982 to 15 Jul 2010– D.C. Air National Guard

SECURITY CLEARANCE

Top Secret Security Clearance - DoD

CERTIFICATIONS

• Certifying Officer and Accountable Official – 3.5 CPE (Jan 2010)

• Financial Management Body of Knowledge – Basic (Jan 2010)

• Resource Management – 3.5 CPE (Dec 2009)

• Introduction to Decision Support - 1.0 (Dec2009)

• Ethics Training for Acquisition Technology and Logistics–CLM003–(2008)

• DOD Government Purchase Card Refresher Training-CLG004(2008)

• Certificate of Training – Quality Assurance Aircraft Course (2008)

• Certificate of Training – Understanding Federal Labor Relations Course (2000)

• Certificate of Training – Managing Difficult Employees Course (2000)

• Certificate of Training – Basic Supervisors Course (1995)

• Certificate of Training – Leadership Development Course #03

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