Project Process Improvement

Sakshi Gupta

**** ********* ****** *, 919-***-****

Atlanta, GA-30341 *************@*****.***

Profile

Proficient, dedicated and highly competent MBA graduate with four years of experience. Demonstrated strong analytical capabilities and lead strategic business initiatives. Hands on experience with SAP and SAS. Thrive in dynamic environments and work collaboratively. Excellent leadership, presentation and communication skills. Core competencies include:

• Market Research • Marketing Analytics • Data Analysis

• Spreadsheet Modeling • Product Marketing • Project Management

Skill set: Survey design, Regression, Text mining, Digital marketing, Brand promotions

Technical Knowledge: Microsoft Office (Word, Excel and PowerPoint), MS Visio, MS Project, Basic SQL, SAS, SAP ECC 6.0

Certifications: Six Sigma Yellow belt, ITIL foundation certifications.

Professional Experience

ScoreVille LLC, Philadelphia, USA

Intern, Marketing, Online products May 2011-Present

• Conducted market research to understand the trends related to demographic and preference characteristics of customers to support the company’s strategic objectives

• Presented SWOT analysis to initiate strategic placement of products in the target market segment based on relevant facts and information gathered from research information

• Created and launched promotions and advertising efforts using digital media marketing that increased the brand visibility and increased the customer base

Ministry Health Care, Wisconsin, USA

Summer Intern, MRO project June 2010-Aug 2010

• Initiated business case to transition from lower amount purchase orders to purchase cards and developed a reconciliation process resulting worth 400K cost savings from transaction costs

• Prepared and presented dashboard information for inventory supplies to higher management

• Collaborated significantly in process improvement by preparing process maps and implementing process methodologies

• Negotiated successfully contracts with multiple vendors to reduce the overall spend

Duke Energy, North Carolina USA

Project Lead (Practicum), Lattice towers project Jan 2010-April 2010

• Conducted market research and personal interviews to analyze and evaluate the services of various suppliers

• Designed and delivered scorecard by gathering and analyzing qualitative data to provide strategic insight

• Conducted competitive analysis to identify key differentiators and make actionable recommendations

HCL Comnet, Noida, India

Senior Specialist, Cisco Remote Operations May 2007-March 2009

• Performed root cause analysis by generating crystal reports to determine the areas of improvement for efficient service and ensured accurate and timely resolution in alignment with the SLA’s

• Prioritized network issues by troubleshooting and monitoring of customer networks, enabling successful achievement of milestones with significant improvement in customer satisfaction

• Led and mentored a five member team to resolve customer network issues, partnering with onsite team

Bharti Airtel Ltd, New Delhi, India

Engineer, Network Operations March 2006- May 2007

• Provided subject matter expertise in implementation of routing plan using optimization methods that generated profits of approximately $0.5 million

• Streamlined the network traffic by monitoring and troubleshooting of data networks for enterprise customers

• Prepared and presented various presentations in house and in client meetings

• Directed process improvement efforts resulting is the reduction of service delivery by 20%

Education

North Carolina State University, Raleigh, NC May 2011

Poole College of Management, MBA Marketing & Services Consulting, GPA 3.74, Awarded scholarship

Guru Gobind Singh Indraprastha University, Delhi, India 2004

Bachelor’s Degree in Electronics Engineering

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