Project Manager/

Marie-Joelle Dan

*** ********** **

Lakeway, Texas 78734

Home: 512-***-****

Cell: 512-***-**** 512-***-****

***********.***@*****.***

Objective

A position at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.

Education

University of Milan, Italy

B.A., Economy & Management, 2010

Strengths

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress environment

Comfortable working alone or as part of a team.

Self starter with a can do attitude

Self-motivated, hard working.

Skills

French and Italian written and spoken

German academic level

Transcription and proofreading experience (70wpm., 10-key).

Microsoft word, excel, data base

Employment History

2007-2010 Stream Italy , srl, Milan ( Italy )

I worked for the company Stream Italy. I was in charge of customer care service of Ikea customers who purchased Whirlpool kitchen appliances.

It was my duty to point out the technician closest to them, which I already had to communicate all their data by filling out the appropriate cards so that they will connect with customers in the shortest possible time to make an appointment at home and then deal with the repair unit. My work also included making the order the necessary parts to customers who prefer to repair their own products without technical. I had to be in constant contact with all Ikea stores, of course, these countries including Italy, to get information on satisfaction or complaints from customers about products and services offered by Whirlpool. All this is performed in two languages French and Italian, although sometimes happened to assist customers in English for foreigners living in these countries.

References

Organizational contact : Stefano Saglimbeni

Address: Via 8 Grandi , Cernusco sul Naviglio , Milan , 20063 ( ITALY )

Phone: 00390 - 02921301

Team manager: Lucia Luciani Phone : 0039 -331-***-****

Human resources : Antonia Spinoso

Address : Via Assietta, 19 – 20161 Milan Phone: 0039- 02 8330191

Co-worker : Catherine Casanova Phone : 0039 - 338125657

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