Registered Nurse Customer Service

ANN B. GWOZDZ, R.N., B.S.N.

*** ******* *** • Long Beach, California 90814 • 616-***-**** • **********@*******.***

SUMMARY OF QUALIFICATIONS

Registered Nurse with extensive experience in cosmetic/surgical dermatology; grounded in clinical skills and team management.

• Strives to ensure positive care experiences, listening to concerns and needs and providing excellent solutions, education, and continuity of care.

• Steps up to develop new clinics and programs, deliver of presentations, provide leadership and serve as resource in treatment areas, and independently handles treatment processes as directed.

• Excellent assessment and triage skills, as well as ability to explain in accessible terms.

PROFESSIONAL EXPERIENCE

University of California, Irvine, CA

The Dermatology Center, Clinical Nurse II Feb 2011-present

• Collaborate with nine physicians to ensure continuity of care and coordination of wide variety of patient services both cosmetic and surgical. Function as treatment nurse for Thermage, various other radiofrequency devices along with precancerous treatment sessions.

• Remain knowledgeable about current industry developments and provide ongoing education to physicians and medical support personnel about prevailing trends in cosmetic dermatology and their relationships to UCI’s goals of delivering positive patient outcomes.

• Field direct patient inquires about products and services. Coordinate and manage patient follow up treatments and continuing care regimens. Work with front desk staff and medical support personnel to ensure positive customer service experience.

• Collaborate with nine physicians to ensure of continuity of care and coordination of wide variety of patient services both cosmetic and surgical.

• Co-Operate Excimer laser clinic and manage 40 patients 4 days a week.

Northwestern Health Care System, Chicago, Illinois 2007-2010

Northwestern Memorial Physicians Group, Department of Advanced Dermatology – Triage Nurse 2009-2010

• Continued responsibilities include coordinating patient care, patient education, preparing patients/families for procedures/tests in collaboration with healthcare team; identifying opportunities to improve patient care services; assisting clinic management to identify and develop operational needs for the clinic and overall improve patient care

• Divided time among triage, working directly with patients during clinic appointments and supporting up to eight physicians as one of three registered nurses on busy clinic floor.

• Conveyed instructions regarding course of action to optimize treatment.

• Completed health history plan using Power Charting.

• Communicated with team to discuss plan and offered justification for procedures.

• Reviewed and assessed patients’ level of compliance with treatment modules.

• Developed unna boot protocol still in use across Northwestern system.

Northwestern Medical Faculty Foundation, Department of Advanced Dermatology – Triage Nurse 2007-2009

• Brought on board as research nurse and stepped into supervisory role to manage staff of 14 nurses, functioning for a time as sole RN in melanoma clinics.

• Supported physician covering six melanoma clinics, documenting and imaging all moles for up to 40 patients per day, including those with greater than 100 nevi.

• Hired three registered nurses and three medical assistants in phototherapy, general dermatology, and management.

• Functioned as primary coordinator in tandem with physician on study of Melafind, newest technology for imaging moles; recruited patient participants from among dermatology clinic patients.

• Handled participant consenting procedures and described machinery and its functions to study participants; managed and maintained equipment, including uploading and downloading photos from three cameras.

• Completed research study for FDA review, achieving 99% accuracy of results with Melafind machine as confirmed by pathology.

• Conducted pregnancy study in collaboration with resident, setting up imaging studio for monitoring of moles throughout women’s pregnancies; utilized dermoscopy to evaluate deep pigment changes and globules.

ANN B. GWOZDZ, R.N., B.S.N.

Page 2

Northwestern Medical Faculty Foundation, Department of Advanced Dermatology, continued

• Ensured clinics followed policies and procedures for Institutional Review Board (IRB) and OSHA, meeting with Northwestern’s IRB representative on regular basis.

• Served as resource for nursing staff and physicians, drawing on extensive exposure and expertise to melanoma to recognize emergent atypical scenarios and call for immediate action.

• Provided counseling to patients, many of whom were young women frightened by cancer diagnosis; explained protocols, genetic studies, risk factors for recurrence, and advisability of pregnancy.

• Delivered patient care in six melanoma clinics and played role in developing new wound care clinic focused on unna boots.

• Worked with patients with lupus, vascular problems, and ulcers, applying unna boot wraps from metatarsals to knees in order to provide appropriate compression; educated patients about circulation and care of affected leg, including elevation.

• Saw one or two patients who required unna boots each week, functioning as only RN on-site who worked with wounds to depth of bone.

• Oriented new residents to melanoma clinics, showing them around and explaining different treatments that wrere available.

• Led dermatology workshop with Dr. Peter Lio at AAD Summer Academy 2009, providing nurse’s perspective and explaining functionality and benefits of Melafind machine to groups of up to 200 physicians.

• Explained how to set up imaging in dermatology practice, what equipment was needed, and benefit of Melafind machine to scabies and rashes in addition to mole screening.

William Beaumont Hospital, Royal Oak, Michigan 2005-2007

Medical/Surgical – Registered Nurse

• Cared for patients in 60-bed unit that included emergency room

• Monitored patients with pressure wounds, stroke symptoms, and gastrointestinal surgeries, overseeing up to 12 patients on night shift and up to six during daytime.

• Supervised and guided medical assistants, aides, and respiratory assistants, assigning tasks and providing direction.

• Offered physical and psychological support to patients and their families and friends; provided discharge education such as how to care for catheters and wounds and how medication should be administered.

Angelic In-Home Care Services, LLC, Royal Oak, Michigan 2002-2007

Home Health Aide

• Cared for homebound patients such as those suffering from stroke or Alzheimer’s.

• Provided companionship and assistance with activities of daily living.

EDUCATION AND LICENSURE

B.S.N., Nursing, Madonna University, Livonia, Michigan 2005

Sigma Theta Tau International Nursing Society

B.S., Health Science, Grand Valley State University, Allendale, Michigan 2002

Registered Nurse, State of California Expires 2013

Registered Nurse, State of Illinois Expires 2013

AWARD AND AFFILIATION

Nominee for Northwestern Administrative and Service Award for developing new clinic and ensuring consistent nursing coverage

Member of Dermatology Nursing Association

Contact this candidate