Desktop support Level III

TUAN NGUYEN

**** ****** ** ● Arlington, TX ***** ● ************@*****.*** ● 817-***-****

Education/Certifications:

Bachelor of Science in Information System, December 2000

University of Texas at Arlington, Arlington, TX

Certification: CompTIA A+, Dell, and MCP. MCSE in progress

Experience:

Software System Specialist II

University of Texas at Arlington, Arlington, TX

May 2007 - Present

● Implemented, administered and deployed images to new servers by using ADS

● Created and managed print queues

● Configured file sharing

● Handled performance recovery disaster, including file restores

● Handled server migrations

● Handled monthly patching of windows servers

● Maintained SMS server

● Distributed software via SMS push feature

● Deployed software packages via group policy

● Designed, maintained, built, tested, and updated computer system software

● Responsible for windows systems administration and resolved help desk tickets

● Planned, designed, and monitored replacement servers, server operation systems, and other related systems that run on windows servers

Personal Computing Specialist III

University of Texas at Arlington, Arlington, TX

July 2002-May 2007

● Researched, developed tools and processes to automate personal computer support services

● Created and edited packages for quick software distribution such as office and other supported software, as well as customized windows installations

● Created complex universal ghost images, departmental lab images using Symantec ghost, and created utility tools with VB/NSIS Script for use by other PCS technicians

● Implemented, administered, and maintained desktop support servers such as WSUS for windows/office patching over 5000+ systems, Gosser for storing images, and Microsys for software distribution

● Created reports from SMS server

● Documented and trained junior personnel to produce Ghost images for labs

● Diagnosed and repaired software and hardware at an expert level.

● Assisted other technicians as needed

● Acted as liaison between clients and areas within OIT

System Administration

Tangram Corporation, Fort Worth, TX

May 2001-February 2002

● Maintained network systems

● Set-up new user name and passwords

● Installed network cards as needed

● Configured and upgraded windows systems, joined system to the network, setup printers

● Built new computer systems as well as repaired, and troubleshoot all computer systems

● Supported and resolved all user problems

● Handled tape backups

● Setup outlook email for clients and other standard applications

Computer Support Specialist

Service Marketing, Fort Worth, TX

January 1999-May 2001

● Managed LAN network, installations

● Configured and upgraded PC, and laptops

● Troubleshoot networking, hardware and software issues for company

PROFILE:

● Excellent knowledge in computer hardware, software, and peripherals such as pc, laptop, servers, and printers

● Updated knowledge in current technology related to modern applications and software required to maximize system support.

● Highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals.

● Answer questions and resolve computer problems for clients in person, via telephone or from remote location.

TECHNICAL SKILLS:

● Hardware Devices: Dell Power Edge Servers, IBM System x3650 Server, Dell OptiPlex workstations, Dell Latitude laptops, HP Jet Direct/Network printers

● Network Protocols: TCP/IP, DHCP, DNS, SMTP, VPN

● Server Operating Systems: Microsoft Windows Server 2000/2003/2008

● Desktop Operating Systems: Microsoft Windows 2000/XP/Vista

● Application Software: Automated Deployment Services 1.1, Dell Open Manage Server, File Server Resource Manager, Microsoft Office 2003/2007, Microsoft Active Directory, Systems Management Server 2003, System Center Configuration Manager 2007, Windows Server Update Services 2.0/3.0, Microsoft SQL Server 2000/2005, Microsoft Virtual PC 2007, Nessus vulnerability scanner 3.0, Symantec Ghost 7.5/8.0/11.0, Symantec Antivirus 7/8/9/10, VERITAS Net Backup Client 6.0/6.5, VMware server, V-Shell 3

● Programming Skills: C, Java, Active Server Pages, Visual Basic 6.0, HTML/XML

REFERENCES:

● Available upon request

Contact this candidate