Benefits specialist
Resume:
Aleshia B. Carr
Milwaukee, WI 53216
*********@*****.***
Objective
To obtain the position of night auditor, where I can utilize my finance background and effectively utilize my interpersonal and organizational skills.
Education
Milwaukee Area Technical College, Milwaukee, WI
Associate Degree in Business Management
August 2009
Lakeland College, Milwaukee, WI
Senior, Business Management Bachelor Program
GPA: 3.9/4.0
Skills Summary
Knowledge of MS Word, Excel, and Access Clinical and Insurance Terminology Medicare and Medicaid Experience Appeals and Written Correspondence Skills Analytical and Research Skills Exceptional Customer Service Skills Adapting and Implementing Procedures
Professional Experience
INSURANCE BILLING
u Coordinate all organizational billing programs
u Compliance with all healthcare facility, HMO, and insurance requirements
u Provide reporting files for county case management programs
u Finances: accounts receivables, insurance billing, and adjustments
u Submit insurance appeals
u Research and address external billing issues
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
u Coordinate training seminars for front desk and billing departments
u Author professional correspondence to customers and vendors
u Submit billing data to various county and state programs
u Anticipates departmental needs and communicates this with management
u Communicate medical concepts to patients using layman’s terms to facilitate understanding
u Rapidly learn and master varied software programs
CUSTOMER SERVICE/PROBLEM SOLVING
u Analyze and research electronic claim error reports
u Ensure electronic payments balance with paper remittances
u Collaborate with billing vendor to address software needs and issues
u Communicate with department managers regarding billing revenue
u Provide exceptional customer service for front desk and patient accounts
Employment History
Healthcare for the Homeless- Milwaukee, WI
Billing Analyst, July 2004 to Present
Honey’s Child Care- Milwaukee, WI
Administrative Assistant, Jan. 2000 to June 2004
Covenant Healthcare- Milwaukee, WI
Payor Service Representative, Jan. 1999 to Dec. 1999
Prudential AARP Claims- Milwaukee, WI
Claims Examiner, May 1997 to Dec. 1998
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