Manager Customer Service

Derek A. O'Neal

**** ********** **** ******, ** *8864 517-***-****

zaqbtc@r.postjobfree.com

Legal Assistant/Paralegal Assistant

An experienced Management Professional seeking a position as a Paralegal or Legal Assistant in a law firm with multiple legal specialties.

Lansing Community College Paralegal Post Baccalaureate Certificate

*Paralegal Career/Ethics * Business Law I * Basic Principles *Legal Research I *Legal Research and Writing II *Computer Applications for the Law Office * Business Law II *Commercial Law *Real Estate Transactions *Domestic Relations *Tort Law *Litigation *Procedures *Legal Writing * Paralegal Career Portfolio

Professional Experience

Law Offices of Gregory Crockett 2011-Present

Okemos, Michigan, Paralegal

- Handles a wide range of cases as a trial attorney paralegal, including criminal law, family law, torts, and administrative law.

- Has assisted with the representation of clients throughout the State of Michigan, in Circuit Court, District Court, and Probate Court.

- Has experience with administrative tribunals, including cases before the Bureau of Hearings, and the Michigan Public Service Commission.

- Has assisted with the representation of families in abuse and neglect cases and young people in juvenile delinquency matters.

Peckham, Inc., Lansing, Michigan 2011 Lansing, Michigan, Customer Service Representative

• Receives phone calls focusing on answering customer inquiries concerning obtaining a U.S. Passport.

• Records caller information in a computer based case management system.

• Uses a computer-based Passport knowledgebase to obtain information concerning policies, practices, procedures, and other data associated with obtaining a U.S. Passport.

• Uses various computer systems to obtain information concerning the status of individual passport applications.

Michigan Supreme Court Hall of Justice, Lansing, Michigan 2007 - 2010 Docent

• Greet visitors and give guided tour of the Court Hall

• Educate visitors about the Michigan justice system including how the court system operates, important court decisions, former justices, and how a case proceeds through the system from a local court to the Michigan Supreme Court.

National Career Group Recruiting, Lansing, Michigan 2005 - 2007 Automotive Career Consultant (Volunteer)

• Provided recruiting guidance to the staffing division

• Assisted both new and former clients.

TAG Holdings, LLC, Troy, Michigan 2004 Vice President of Operations

• Managed 3 automotive assembly/manufacturing operations

• Responsible for high-volume production for Daimler-Chrysler, Behr, Honda, Ford, Nissan, KIA, Bosch, INERGY, and SAMSUNG.

Johnson Controls, Inc., Plymouth, MI 2001 - 2004

Bridgewater Interiors/Johnson Controls, Inc. Joint Venture Plant Manager

• Managed automotive seat and overhead system assembly manufacturing operations

• Over site of a 150,000-sq. ft. facility with 220 people

• Operations primarily responsible for high-volume production for the Cadillac Deville and Seville.

Plant Manager/Manufacturing Manager with the Following Companies 1996-2001

• Libralter Engineering Plastic Systems, Inc., Walled Lake, Michigan

• Reliant Building Products, Inc., Charlotte, Michigan

• United Technologies-Automotive, Detroit, Michigan

• Eaton Corporation- Angola, Indiana

Education

Lansing Community College Lansing, Michigan Dec. 2010

Paralegal Post Baccalaureate Certificate

Army Command and General Staff College, Leavenworth, Kansas

Master of Science in Military Science

Embry-Riddle Aeronautical University, Daytona Beach, Florida

Bachelor of Science in Aeronautical Science

College of William and Mary, Williamsburg, Virginia

English

Military Experience

United States Army Reserves (Inactive) 1996 - Present

United States Army - Commissioned Officer 1981 - 1996

Well-decorated, former Army Commissioned Officer (Armored Cavalry/Paratrooper) with over 15 yrs. active duty experience including command of a unit during Operation Desert Storm; rank of Major.

Selected Honors and Affiliates

Highlighted in Bridgewater Interiors - On the Move - Article in Black Enterprise Magazine (2002)

Brain Injury Association of Michigan- Board Member

Alpha Phi Alpha Fraternity-Chapter Officer

National Association of Legal Assistants-Member (NALA)

U.S. Army Air Traffic Controller of the Year (1984)

Selected to attend Army Officer Candidate School (graduated in top 10% of class)

U.S. Army Meritorious Medal (2)

U.S. Army Commendation Medal (4)

U.S. Army Combat Insignia

U.S. Army Parachutist Insignia

REFERENCES AVAILABLE UPON REQUEST

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