Coordinator

FRANCISCA CROCKETT Home: 347-***-****

*** ****** ***, ******** **, 11208 ***********@*****.*** Cell: 347-***-****

Career Development Professional seeking to acquire a long term position that will utilize my professional skills to enhance company productivity and align with organizations’ goals.

SUMMARY OF SKILLS / QUALIFICATIONS:

A self-starter, who thrives on challenges with excellent communication and organizational skills, well organized, good presentational skills and multi-task performance, strong ability to interface well with all levels of management as well as work independently or as a part of a team, makes me uniquely qualified to handle responsibility, exercising good judgment and initiative. Superior management and leaderships skills. Knowledge of Microsoft Word, Excel, Access, Lotus Notes, E-mail and Internet.

EMPLOYMENT:

Career Advisor/ Trade Act Coordinator

GOODWILL INDUSTRIES, Brooklyn, NY 04/04 – 12/10

• Directly supervise the Career Development Staff of 7-10 Career Advisors.

• Monitor and review staff’s time on a quarterly basis

• Monitor and review staff’s entry of customer activities and progress notes into Work source

• Develop Tracking procedures to monitor the staff strong and weak points of their job performance

• Prepare and submit weekly, quarterly and annual reports to the Director

• Schedule Training activities for staff

• Review and submits completed ITG applications to Small Business Services

• Prepare staff Performance Evaluations and submit them to the Director for final review

• Maintain rapport with Small Business Services on a daily basic and Weekly Conference Calls

• Maintain rapport with all Training Provider

• Design procedures and instruments for the Network room

• Prepare weekly, monthly and quarterly reports

• Prepare quarterly projections report to Small Business Services

• Monitor ITG placements on weekly basic

• Conduct one-on-on session with Staff for performance

• Supervised Training, Customer Service and Membership department

• Resolve customer’s complaints regarding worker performance, Schools and Services rendered

Program Coordinator

GOODWILL INDUSTRIES, BTW Brooklyn, NY 07/03 – 4/04

• Supervised day-to-day operations of the Retention Employment Specialist, Case Managers, Training Instructors

Developer and Administrative staff

• Developed Tracking procedures to monitor the staff strong and weak points of their job performance

• Prepared and submit weekly, quarterly and annual reports to the Director.

• Schedule training activities for staff

• Recruited and Interviewed all new job applicants for Retention, Employment Specialist and Administrative staff.

• Prepared staff Performance Evaluations and submit them to the Director for final review

• Perform random review of Retention folders on a bi-weekly base,

making sure they comply with present funding source regulations

• Assisted Employment Specialist in their job search

• Maintained rapport with all employer contacts

• Designed procedures and instruments for the Network room

• Prepared and submit statistical monthly report to Vice President

Billing Specialist

GOODWILL INDUSTRIES, BTW- Street, Brooklyn, NY 10/01 – 07/03

• Collected weekly transmittal sheets from Account Executives and Retention

• Checked FIA3A’s and verification forms for accuracy

• Submitted all “ESP” walk-in Wizard and “PA” in NYCWAY.

• Made copies of all FIA3A’s and verifications forms to submit to “HRA” for payment

• Entered information into weekly progress report

• Submitted weekly reports to fiscal officer and program director

• Entered all names that were submitted for payment into database

• Checked vendor payment and enter information in the database

• Checked “HRA” PAC system to ensure data were transmitted

• Weekly meetings with “HRA” for submissions and answers to any questions

• Assisted billing specialist in Bronx and Queens locations

• Converged with vendor weekly regarding billing issues

Program Assistant

AFS INTERCULTURAL PROGRAMS, New York, NY 10/95 – 08/01

• Maintained an electronic database of participant names, addresses and program information for ten thousand

students per year

• Monitored and ensured compliance with international and national local offices in 54 countries

• Produced weekly progress reports to senior management team

• Coordinated and maintained program and program information database for offices in 54 countries

• Acted as communications liaison between AFS – International & individual partners

• Conducted general office duties

• Coordinated and maintained travel dates database for offices in 54 countries- ten thousand participants

EDUCATION:

Everest University College – Business Management 88 college credits –expect graduation April 4th 2011

Contact this candidate