Technical Assistant,

DONALD NATHAN ROY JR.

**** ******* **. - ******** ,** - 409-***-**** - **********@*****.***

EDUCATION

LAMAR INSTITUTE OF TECHNOLOGY

Associate of Applied Science, Homeland Security

Beaumont, TX

2007-2009

Dean's List (3.6, 3.8 GPA) President's List 4.0 GPA

Coursework includes:

NFPA Industrial Fire Protection, Micro Computer Apps, Emergency Communications, Managing a Unified Incident

Command, Weapons of Mass Destruction awareness, Information Technology Security, Critical Infrastructure,

Contingency Planning

WORK EXPERIENCE

CRACKER BARREL #451

Sever (Par3)

Beaumont, TX

01/2007 - Present

Successfully supervised the cleaning and shutting down of the dinning and kitchen area for up to a 14 server team

during peak and closing hours in properly .

Satisfied all need of multiple guest dinning; from table of 4 guest to parties of 30+.

Guided new servers in how to use MICROS computer systems and all other required duties of Cracker Barrel

servers.

Utilized innovation, being a people person, and patience to analyze and solve daily on the spot circumstances in a

timely manner.

Aided and Led in assuring food, condiments, and other items necessary for the next shift where refrigerated and

stocked up to restaurant requirements.

CLIENT LOGIC

Call Center Rep

Nederland, TX

02/2006 - 07/2006

Assisted in management of customer phone accounts, solving problems with service and suggesting additional

services and accounts.

Recognized and awarded multiple times for excellent customer service, initiating new customer accounts and top

team performance.

Attended 2 week seminar on customer service, Sprint products and call center procedures

C2G

Technical Support Technician

Waco, TX

11/2004 - 01/2006

Consulted callers in setup and troubleshooting procedures for "RIO mp3 players" and "Replay TV" recorder units.

Awarded Top 5 Utilization 2nd & 3rd Quarter 2005

Exercised standard call center procedures and effective probing to get information needed to fix customers

devices.

SKILLS

Technical: Microsoft Word, PowerPoint,Excel, Windows XP

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