Telecommuncations Support/ Installer/ Programmer

George A. Guillen

***** ********* ****

Poway, California 92064

Cell 858-***-****

Home 858-***-****

________________________________________________

OBJECTIVE: Seeking a challenging and responsible position in the Telecommunications field or a

similar position where my knowledge and experience will be an asset to the company.

SUMMARY OF QUALIFICATIONS:

- Over 30 years experience in the Telecommunications industry

- Rated an "Exceeds" employee for the last 20 years.

- Over 20 years with WCS, Nortel and Pactel Meridian Systems

- Trained and field experienced on Nortel Meridian and Auxiliary system implementation,

troubleshooting and REMOTE DIAGNOSTICS

- Excellent written and oral communications skills: computer literate, capable in all types of Meridian

switches and most applications.

- Organized, prompt, self-starter, recognized for attention to detail and customer satisfaction.

PROFESSIONAL EXPERIENCE:

2006-Feb 2010 BLACKBOX NETWORK SERVICES:

Senior Service Engineer: Currently responsible for remote diagnostics on

Nortel Meridian systems, form OPT-11c to 81c's and Callservers. Remotely

diagnose and resolve customer issues. Answer Customer calls and open trouble

case and goal is to resolve issues on 1st call customer makes to BlackBox.

Support same products as with Nextiraone including BCM's, Callpilot, OTM.

Recent training:

IP Line for the Meridian 1

04/28/2008

IP Fundamentals

03/17/2008

VoIP Technologies CBT CD

03/13/2008

BCM SRG

02/15/2005

2002-2006 Nextiraone LLC.:

Technical Service Engineer:

Currently work as a telecommuter in the Remote Diagnostic Group. Our goal is dispatch

avoidance. We are the first line of repair when the customer calls in for service or

AMC'S. We work under time constraints according to what level of urgency the repair is

opened, for example a Major or a Minor. For the most part the repairs are assigned by

skillset and the products I am responsible for are the two listed in this paragraph and the

ones listed in the paragragh below. The 2 items to add to the list below are 1. Nortel Call

Pilot Administration certified and 2. InstantOffice Installation, Design and Management

certified. (This is a Vertical Networks product). 3. Nortel BCM Business

communications Manager.

1997-2002 WILLIAMS COMMUNICATIONS SOLUTIONS:

Senior Technical Specialist: Primarily responsible for testing and repairing Northern

Telecom PBX's OPT-11 through OPT-81c. ISDN, Primary Rate Interface, copper trunks,

Meridian Mail, Meridian Max, Meridian Link, CCR, Meridian Administration Tools

(MAT), Symposium Call Center Server and Symposium Client, Remote carrier, Miran,

Meridian Terminal Emulator (MTE) and remote clearing. Also responsible for new

installations, software and hardware upgrades to the above items.

1992-1997 NORTEL COMMUNICATIONS:

Senior Technical Specialist: The same responsibilities as described above including

performing preventative maintenance on equipment installed by Nortel. Analyzed

operational malfunctions with testing equipment such as T-bird, T-Com T-1 circuit

analyzers and volt/ohm meters and Ziad circuit/line analyzers.

1984-1992 PACTEL MERIDIAN SYSTEMS:

Technical Specialist: Responsibilities included onsite technician at the Hyatt Hotel,

Kaiser Hospital and Imperial Savings. In addition, I handled the change orders (AMC'S),

repairs and upgrades as needed.

1982-1984 TELINK BUSINESS COMMUNICATIONS:

Technician: Responsibilities included running station cable, voice and data on new

installations and on adds moves and changes. Also installing new sets, cross-connecting

and troubleshooting sets. Supervised cable installation crew of up to 8 people. Planned

new cable installations, determined cable footage needed, jacks needed, amount of time

to complete and test end to end.

1976-1982 U.S ARMY

Communications Specialist: Accomplished achieving the rank of E-5 SGT- in 3 yrs,

where normally it takes 5 years. Primarily responsible for providing landline and Radio

communications between companies. That entailed running station cable and connecting

telephones. Also installed switchboards and operated switchboards. Supervised up to 20

people in order to complete the installation of the required communications needs.

References available upon request

Contact this candidate