Customer Service Manager
Resume:
Cynthia Jones
Pflugerville, Texas 78660
Cell 512-***-****
***************@*****.***
Qualifications Summary
Customer Service and Procurement Specialist professional experienced in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and committed to superior customer service. Confident and diplomatic in interactions with personnel at all levels. Detail oriented and resourceful in completing projects, able to multi-task effectively.
Capabilities include:
Customer Service
Group Purchasing Contract Negotiation
Computer Inventory Conversion
Placing Orders via email, phone, edi, fax
Accounting Functions, Mail
Inventory Control
Shipping and Receiving
Cycle Count Functions
Distribution
Departmental Renovations
Customer service for Corporate and Government Clients serving their book, subscription and online media needs.
Manager, departmental and facility relocation, Midland Memorial Hospital and Completebook.
Buyer for various departments procuring disposable, reusable supplies based on usage and demand, combined with forecasts of future supply and demand. Purchasing functions including billing, shipping and receiving issues. Weekly, monthly and quarterly reports defining open purchase orders, outstanding invoices and invoice issues.
Committee member for projects including cost reduction, standardization of supplies, conversion of computer programs, and building and renovation projects.
Supervisory Experience Highlights
Supervised as many as 20 employees. Annual reviews, employee counseling, new employee interviews and selection. Maintained employee files of work history.
Managed departmental issues involving maintenance of all equipment, and housekeeping.
Employment History
Completebook and Media Supply, Customer Service Manager 2/15/2006 to 10/05/2012
St. David’s Medical Center, Buyer Special Projects 6/30/05 to 10/03/05 Temporary Position
Seton Healthcare Network, Surgical Processing Supervisor 1/17-04 to 5/5/05
Midland Memorial Hospital, OR Supply Coordinator 1/03/95 to 1/17/04
Education
Purdue University, Certification, International Central Service Materials Management, CRCST 1998
Purdue University, Certification, Certified Health-care Leadership CHL 2005
Summary of experience:
Managed incoming queries regarding order status via email and phone, including escalated phone calls from customers.
Investigated, worked and corrected purchases, shipments, pricing, quantities and billing in concert with both Vendors and Customers via email and phone.
Prepared, negotiated, and attended bid openings for contractual services and goods.
Through committee, documented information gathered from Surgeons, Nurses and ancillary staff concerning pacemakers, implants, and disposable and reusable supplies.
Submitted reports on underutilized product and services and cost analysis of said product and services.
Served as the Buyer for all Surgical Service departments and maintained authority to provide emergent purchase of supplies or services, as needed during crisis situations. 24 hour on call rotation for Materials Management reporting to Administrator on call.
Executed weekly cycle counts and yearly inventory of goods.
Effectively communicated with all levels of Personnel including the CEO, Surgeons, Physicians, Nurses and ancillary staff.
Converted Materials Management program data base information and updates for new system.
Proficient with Microsoft Word, Outlook, Excel, Smart, Omnibuyer, Nova ESI, Avecore, P21.
Submitted as needed and or on a weekly, monthly, quarterly and annual basis, reports on expenditures, open and closed purchase orders, billing issues, price discrepancies, and shipping and receiving issues.
References
Peter Coomaraswamy, CEO, Completebook.com, 512-***-**** x 118. ******@************.***
Rachel Hanna, Director, Materials Management, Midland Memorial Hospital, 432-***-****
Sue Cornelius, Purchasing Manager, Midland Memorial Hospital, 432-***-****
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