Administrative assistant, Dispatcher

Jennifer Turner

*** *. ****** **. ****, ID *****

208-***-****

*************@*****.***

Objective

I’m seeking a full time position with opportunities for advancement with in the company.

PROFESSIONAL EXPERIENCE

Direct TV Home Services. Nampa, ID

Dispatcher, November 2008 to November 2009

• Provided individual customer service to technicians and customers.

• Rescheduled and scheduled installation appointments as requested.

• Completed required filling and record keeping duties.

• Act as a liaison between management, technician and customer.

• Assisted technicians and customers with any questions and concerns with work orders.

• Supported office staff with high call volume and other clerical duties

• Contact customers for damage complaints and report to management.

ALL PHASE SECURITY INC. West Sacramento, CA

Dispatcher, March 2008 to October 2008

• Provided exceptional customer service while taking calls for security assistance.

• Dispatched patrol units to alarm and service calls.

• Incident report writing, typing and communication with local Police Departments.

• Daily use of 10 codes and phonetic alphabet.

• Monitor CCTV surveillance cameras.

GUARDSMARK (GENENTECH), Vacaville, CA

Security Dispatcher May 2006 to August 2007

• Provided exceptional customer service to employees and visitors.

• Monitor access control, on site c-cure, DVXI and CCTV surveillance cameras.

• Perform daily card key audits and computer data entry.

• Trained incoming security personnel in the control room.

SAM’S CLUB, Vacaville, CA

Photo Technician/Cashier Supervisor May 2002 to May 2006

• Provided customer service to members and representatives.

• Performed daily computer data entry.

• Certified forklift driver.

• Supervised and trained cashiers and assisted with any issues.

• In charge of maintaining and updating cashier schedules.

EDUCATION

2007- 2008 National American University Davis, CA

• Associates, Business Administration of Applied Science.

1998 Will C. Wood High Vacaville, CA

• Diploma

References available upon request.

Contact this candidate