Customer Service High School

Location:

Posted:

September 12, 2012

Rosen Yordanov

404-***-**** Email: **********@*****.***

EDUCATION

Georgia Perimeter College, Atlanta, GA

Pursuing an Associates in Computer Engineering, Aug 2014

Penn Foster Career School, Scranton, PA

Diploma in Schematic Interpretation and Basic Electricity, Jan 2010

Ashford High School, Atlanta, GA

Cumulative GPA: 3.50/4.00 (Completed Advanced Placement Classes in Chemistry and Mathematics)

WORK EXPERIENCE

Incept Development, Inc., Norcross, GA Jan 2012 - Present

QA / Development Intern

• Perform alpha, beta and unit application testing of iOS and Web Applications

• Learning Objective-C language through Xcode IDE and iOS / Mac OS X SDK

• Responsible for review and approval of all documentation for apps

Atlanta Coffee & Tea, Atlanta, GA Apr 2007 - Present

Appliance Technician

• Responsible for all troubleshooting and repair of appliances

• Planned and implemented cost-cutting modifications while ensuring safety of machines

• Boosted productivity of machines by 35%

• Performed all data processing tasks on the machines’ operating systems

• Conducted regular maintenance on machines to prevent future failures

The Kroger Co., Atlanta, GA May 2003 - Mar 2007

Customer Service and Sales Accost

• Responsible for handling customer inquiries, complaints and billing requests

• Managed a high-volume workload and successfully diffused volatile customer situations

• Participated as a goal oriented employee capable of meeting individual and teamwork objectives

SKILLS

Computer Skills: Capable of building desktop computers, rebuilding laptops

Operating Systems: MS Windows (all versions); Mac OS X (all versions)

Application Software: MS Project; Excel; Access; Powerpoint; Word

Languages: Fluent in written and spoken English, Bunglarian and Russian; Conversational Spanish

References – Furnished upon request