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Customer Service Manager

Location:
Tulsa, OK
Posted:
October 23, 2012

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Resume:

Joshua L Davis 918-***-****

*** ** ******** ***., ************, OK 74006 z9nx6w@r.postjobfree.com

Professional Profile

AutoCAD Professional with excellent computer knowledge and skills

• Proficient in AutoCAD 2000i, 2008, and 2009

• Able to convert sketches to isometric drawings

• Knowledge of industrial pressure vessels, piping, and tanks

• Knowledge of corrosion monitoring software (PCMS, UltraPIPE)

• Experienced in customer service and complaint resolution • Experience with desktop support of computer software and hardware

• Proficient in phone-based technical support and problem resolution

• Effective in management of inventory and cost control

• Able to prioritize issues, schedule personnel, and track results in a fast-moving environment

• Excellent interpersonal skills

Professional Experience

Coffeyville Resources, Coffeyville, KS

2012-Present

Nitrogen Operator

Achievements:

• Level 2 operator

Responsibilities:

• Take readings to ensure normal process functions

• Company safety

• Run samples to ensure proper chemical usage

Boulevard Pharmacy, Bartlesville, OK

2009-2012

Rx Delivery

Achievements:

• Able to distribute Rx deliveries in a timely manner

Responsibilities:

• Deliver medications to the appointed destinations

• Make sure that prescriptions are logged properly and accounted for

• Keep track of medication sales receipts

• Make sure that payment is collected upon time of delivery

• Assist in upkeep and pharmacy maintenance

SGS/FTS, Bartlesville, OK

2006-2009

Data Analyst/AutoCAD Operator

Achievements:

• Able to produce 1 isometric drawing per 30 minutes from field sketches

• Able to identify and correct problems in CAD formats

• Able to assist IT department in implementation of new company standards

Responsibilities:

• Convert inspection field sketches to isometric drawings using AutoCAD

• Enter inspection data into UltraPIPE and PCMS databases

• Place visual observation information on inspection isometric drawings

• Verify accuracy of documents and drawings

• Assist IT department with desktop support

National Cleaning Service, Tulsa, OK

2005-2006

Dispatch Manager

Achievements:

• Improved scheduling of technicians to achieve full utilization of machines

• Improved customer problem resolution and customer retention by 25%

Responsibilities:

• Scheduled, dispatched, and managed technicians for four cities

• Maintained and updated company computer software

• Conducted employee reviews

• Managed and controlled inventory

Education

Tri-County Technology Center, Bartlesville, OK

AutoCAD Certificate

Fall 2007

Northern Oklahoma College, Tonkawa, OK

General Education Courses (55 hours. 3.0/4.0 GPA)

Fall 2000-Spring 2002

Pioneer Technology Center, Ponca City, OK

Computer Technology Certificate

Spring 2000

Tonkawa High School, Tonkawa, OK

Diploma (3.2/4.0 GPA)

2000

References

References are available upon request.



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