Technician Software
Resume:
WILLIAM ROBY FOX
DAVIDSON, NORTH CAROLINA, 28036
********@*****.***
Certified IT Professional with more than twenty years’ experience in building strong relationships by demonstrating the ability to effectively communicate, pay attention to detail, and rise to any challenge to surpass the clients’ expectations.
EDUCATION
Techskills, Charlotte, NC May 2009 – May 2011
IT Program
Studies focused in Installing, Configuring, and Administering a Windows Sever environment as well as Implementing, Managing, and Maintaining Winserver2000 and Winserver2003.
Berea College, Berea KY August 1978 – February 1982
Liberal Arts Program
Specialized in society’s influence on the behavior of people of different ethnicity and culture. Training in interpersonal communications, and serving as a teaching associate in both the English Department and Professional Speaking courses, helped me to develop leadership and team dynamic skills.
EXPERIENCE
Information Systems Analyst November 2011-February 2012
Newport News Industrial, Newport News, VA
For:
Areva Nuclear Power, Charlotte, NC
Provided system support to employees and clients of Areva Nuclear Power including WLAN, 802.1x, and VPN connections, Microsoft applications, and a variety of proprietary software applications using HEAT to create, update, and close problem tickets.
IT Technician May 2009 – Present
Davidson Computer Technology Services, Davidson, NC
Computer restoration, diagnose and troubleshoot hardware and software failures, system upgrades, virus removal and protection, and teaching clients personal computer security.
Auditor November 2008 – March 2009
Homewood Suites, Davidson, NC
Maintained accurate financial records and backups, performed data transmittal to corporate office, and provided customer support to resolve billing issues.
Skills
Windows 98, XP,
Vista, Windows7
MS Server2000
MS Server 2003
Microsoft Excel,
Word, Outlook,
PowerPoint
Team Leader
Personal
Communications
Public Speaking
Morale Builder
Certifications
A+, Network +,
MCP
MCSA (Achieve Date August 2011)
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