**** ******* ***. ***. *

Norfolk, VA ***** 757-***-**** z83mlf@r.postjobfree.com

Karen E. Melton

Objective To obtain an entry level position in the Customer Service Industry that can utilize my excellent customer service skills.

Experience 05-06 to 07-08 Turpin’s Florist Norfolk, VA

Delivery Driver

• Processed flowers upon arrival to florist

• Made floral deliveries and assisted in routing drivers daily

• Used Nextel E-trace system for tracking orders

• Provided superior customer service via telephone and person to person

12-03 to 05-04 Olive Garden Chesapeake, VA

Server / Waitress

• Greeted customers and explained monthly specials

• Recommended beverages and appetizers to accommodate meals

• Always up sold to increase company sales

• Served food and beverages

• Worked as a team with co-workers to complete side work

12-00 to 06-03 Applebee’s Suffolk, VA

Server / Waitress

• Greeted customers and explained monthly specials

• Used up selling techniques to exceed company expectations

• Recommended beverages and appetizers to accommodate meals

• Served food and beverages

• Worked as a team player to complete assigned tasks

05-98 to 10-00 Swan Terrace Restaurant Virginia Beach, VA

Server / Waitress

• Performed opening duties to prepare the restaurant for the breakfast menu

• Served food and beverages

• Worked as a team player to complete side work and provide a safe and healthy work environment

• Assisted banquet staff in setting up and serving special events

Education 1980 to 1983 Manor High School Portsmouth, VA

• General Studies and The Arts, with honors GED

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