Customer Service Administrative Assistant

Objective To obtain a demanding position in a company, leading to future advancement.

Qualifications

• Bilingual (English and Spanish)

• Good Communications, professional telephone etiquette, efficient administration duties and typing skills (45wmp).

• Good work ethics

• Terminology, Anatomy Physiology, medical insurance billing, medical computer programs

• Proficiency with CPT-4, ICD-9 manuals

• Hippa Compliance

• Claims processing, follow up, claims payment procedures

• Insurance coverage and policies, medical insurance billing programs (Office Alli, Medisoft and Meditech)

• Microsoft Word, Microsoft Outlook, Microsoft 98, 2000, XP

• Self Motivate, Organized and Professional Dynamic Personality.

Experience 03-2009 to Present Health Advocates, Vann Nuys, CA.(Little Company of Mary/Torrance).

Clerk/Customer Service

• Review all incoming mail received from copy services and attorney’s offices

• Identify requests for itemized bill for Little Company of Mary, Torrance and San Pedro Hospitals.

• Obtain itemized bills on active and archived accounts.

• Mail itemized bills to the requesting parties

• Provide clerical support at the RBO by obtaining UB04’S,itemized bills and EOBS requested by the main office staff

• Copy medical records at Torrance Memorial Hospital for main office.

02-06 10-08 Pacific West Real Estate & Inv, Inc, Los Angeles, CA

Administrative Assistant/Customer Service

• Responsible for answering phone lines, inputting data into system

• Provide listing agents and buyers with property information

• Set up loans for potential buyers and Refinances

• Provide administrative assistance to Broker/Held Open Houses

• Notarize Loan Documents/Real Estate License/MLS

• Set up appointments/Order office suppliesPurchase Agreements/Listing Agreements/Winforms/Genesis

• Office Supervisor

2-02 thru 01-07 Ebsco Subscription Services Los Angeles, CA.

Customer Service

• Responsible for answering phone, ordering books and magazines

• Provide administrative assistance to supervisor

• Perform data entry

• Order Processing

07-97 thru 08-01 Swissport(Taca Airline/Los Angeles International Airport)

Passenger Service Agent

• Customer Service

• Kept track of the money that came in for the airline tickets purchases

• Performed data entry of all schedule flights and their passengers.

• Answered consumer/vendor question; transferred calls to the appropriate personnel

• Responsible for booking flights, canceling flights and registering customer for international flights

• Provide administrative assistance to office manager

• Lead Agent

• Responsible for assigning agents their office duties

• Cashier

Education

09-2010-June 9,2011-Southern California Regional Occupational Center

Torrance, CA.

Certificate 2011

• Medical Billing Insurance

03-97--10-97-Travel and Trade Career Institute

Long Beach, CA.

Certificate 1997

• Travel and Tourism

06-95 09-92 - Morningside High School

Inglewood, CA

Diploma 1995

• General Education

REFERENCE AVAILABLE UPON REQUEST

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