Technical Support Representative/ Customer Sservice Representative

MARK GIL BERCASIO

***-* ******* **. ***. Luis St.

Nagkaisang Nayon, Novaliches Q.C.

092********/ 092********

CAREER OBJECTIVES

To be part of a widely renowned, creative and goal-oriented company that will indisputably heighten my eligibility in facing the competitive world.

WORK EXPERIENCE/ TRAINING ATTENDED

Computer Networking Career & Trainnig Center

PC Hardware And Software troubleshooting And Repair

Dona Amparo Bldg. Espania, Manila

Apr 11, 20011 – Apr 20, 2010

Software

Malware removal

Basic of Networking

Files and printer sharing

Installation of 3rd party Software

Data Back-Up

Advance software solution

Hardware

Identify Points of Failure

PC maintenance and Troubleshooting

PC assembly hardware setup

Bios setup configuration

Newfield Contact Solutions

Ortigas, Pasig City

Headstrong (Dr. Diabetic)

CUSTOMER SERVICE REPRESENTATIVE

Feb 15, 2010 – Oct 13, 2010

Provide product support through phone, US clients of Medicare Members

Qualify customer and set schedule of the delivery of diabetic testing supplies

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

EDUCATIONAL BACKGROUND

2008 – 2009 Lyceum of the Philippines University (Intramuros)

(AB Legal Studies)

2005 – 2006 Lyceum of the Philippines University (Intramuros)

(BS Hotel and Restaurant Management)

2004 – 2005 De la Salle – Araneta University

(BS Hotel and Restaurant Management)

SKILLS / ABILITIES

Has a strong interpersonal and communication skill,

Advance computer troubleshooting and maintenance

Malware solution and basic computer networking

PERSONAL DATA

A 25 yr. Old responsible Filipino citizen, 5’4” in height.

Possesses Good moral character and lives in conformity under the commandments from the Holy Scriptures as a fulfilled Catholic.

CHARACTER REFERENCE

Mr. John Mark David

Team Leader, Newfield Contact Solutions

099********

Mrs. Jessica U. Godinez

English Trainer, ePLDT VENTUS

090********

Ms. Jade Jaime

Trainer, TELEPERFORMANCE

091********

Mark Gil L. Bercasio

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