Desktop Support

Objective

A full-time IT position in which my unique, varied professional and organizational skills will be utilized as well as increased to their full potential.

Education

**/**** - */**** ******a Technical College - Network Administration/Programming, Jacksonville, FL

 Associate Degree Network Administration:

- Windows XP Pro

- Windows Server '03

- Windows Server '03 Network Infrastructure

- Windows Server '03 Active Directory Infrastructure

- Microsoft Exchange Server ‘03

 Programming:

- Java, C++

1/2001 FIRST COAST, Jacksonville, FL

 High School Diploma.

FCCJ, Jacksonville, FL

 Some College Coursework Completed

 Website Designer.

Certifications

 MCP

 MCSA

 MCSA Messaging

Work Experience

Mobility Support Agent

4/2006 – 05/2008 Merrill Lynch, Jacksonville, FL

Provided support to users working at remote locations in terms of connectivity and configuration of the user’s personal computer with Windows OS. Supported Blackberries, which included activation on the BES, troubleshooting and how-to questions. Determined the cause of problems in Microsoft Outlook, error logging, minimizing mailbox size and moving items to a network storage space; worked in conjunction with the Exchange Server team to report any office or firm-wide outages.

Routed high level incidents to teams of network administrators that oversee 5 different domains inside and outside the U.S. Some of the applications and tools I used were Remedy as the ticketing system for logging troubleshooting steps and dispatch incidents; Dameware was used to remote into workstations; Web based Active Directory to unlock NT user’s account; Citrix to give remote users access to VPN connection and watch firewall activity.

Pharmaceutical Delivery Driver

4/2003 – 03/2006 Velocity Express (Contractor), Jacksonville, FL

Responsible for transporting pharmaceutical products to pharmacies safely. Delivering and picking up orders and goods in a timely and safe manner facilitating the success of the entire organization and ensuring final customer satisfaction and accomplishment of the company goals: Guarantee satisfaction and value for our customers. Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. Being in contact with employees, customers, vendors, and in a key position for guaranteeing their satisfaction, my position requires confidentiality, tact, sensitivity, and professionalism.

Armed Security Officer

12/2000 - 4/2003 Securitas, Jacksonville, FL

Responsible for ensuring that all employees, visitors, and vendors observe company security policies and procedures and reporting to the Security Manager any irregularities or incidents. Controlled high volume access of persons entering the building. Escorted terminated employees who were considered a threat. Monitored activities and operations within the building through the use of electronic surveillance systems, computerized detection system and closed circuit television (CCTV) to identify potential security weaknesses such as unsecured areas, doors, badging procedures, suspicious occurrences, etc. Monitored arming and disarming of security alarms. Responded to source of emergencies within the building; provided emergency evacuation assistance; initiated fire prevention procedures, and assisted in emergency fire control; and administered minor first aid during emergencies.

Computer Assembly

4/2000 - 11/2000 Exact Inc, Jacksonville, FL

Worked from production checklists, diagrams, schematics, drawings, kits, samples, specifications and other documentation. Gathered and positioned required tools, fixtures and gauges for assembly of specified items. Received optical and mechanical directions for assembly operations. Cleaned with chemicals and assembled and fixed with accuracy using microscopes and other magnifying devices and fix with adhesives. Continuously inspected material for cosmetic defects and conducted all ranges of functional tests at prescribed intervals to ensure proper operation of various components during assembly. Reported significant deviation from protocol to engineering for review, instruction and authorization. Notified engineering of failures during assembly or to determine remedy for unusual assembly issues. Prepared documentation and annotated computerized records as required. Performed visual inspection of assembly, forwarded assembly documentation for subsequent operations. Performed routine preventative maintenance to tools and equipment as required.

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