IT Manager

Mac Walker

**** ******* **** ******* *****, NC **051 336-***-**** z5yiiv@r.postjobfree.com

I.T. Support-Technician- Healthcare Support Technician

Highly motivated individual seeking opportunities in Information Technology and healthcare support; offering more than 6 years of experience in I.T. support, and retinal photography. Possessing COMPTIA A+ certification, strong interpersonal, organizational, and management skills. An astute team member, dedicated to development and training that will utilize certifications, and experience as an I.T support specialist to benefit the organization.

SUMMARY OF QUALIFICATIONS

• 6 years of experience in tech support, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, data and networks in a healthcare setting.

• Excellent troubleshooting and technical support abilities with workstation, server, network connectivity, instrument connectivity/data archiving, and security.

• Developed exceptional relationships with co-workers, management vendors, and end users as well as patients.

• Excellent communication and problem solving skills.

• Works effectively, efficiently, and respectfully in a team environment or alone with minimal supervision.

PROFESSIONAL EXPERIENCE

Mark H. Nelson, MD - Winston-Salem, NC - June 2005 to June 2011-

Diseases of the Retina and Vitreous

Information Systems Manager - May 2007 to June 2011

• Managed Information Systems Department and budget

• Provided technical support for staff and management

• Liaison to all technology related vendors and outside support

• Developed strategies to accomplish departmental goals.

• Troubleshooting network connectivity, rights and privileges

• Established network protocols, manage shares and data stores

• Designed and managed Phone network, NECDSX

• Managed IT suppliers

• Developed Backup strategies, Network Attached Storage, Tape BackUp

• PC repairs, upgrades, and troubleshooting

o Install of operating systems,(XP and Windows 7) updating hardware and software

o Installation of various peripherals and associated software

• Directed software engineer and users to develop custom web applications for scheduling and records

• All IT capital projects successfully implemented and under budget

• Designed disaster plan

• Trained and mentored staff

TECHNICAL SKILLS

Networking

• MS Windows XP - Win 7 -- Windows Server –2003, 2008r2

• MAC OS Support

• Citrix Server Published application experience

Storage and Data Backup

• Ultrabac & Symantec Backup Exec, backup software experience.

• Network Attached Storage and tape libraries (HP & Dell autoloaders) experience.

• Managed exam data archiving and storage

Management and Security

• Group Policy -- Symantec Ghost.

• Sunbelt Viper -- Symantec -- McAfee Total Protection.

• Management and Maintenance of Electronic Medical Records in a HIPAA Compliant

Environment

Productivity Application Experience

• Considerable experience with MS Office suite (MS Word, Access, PowerPoint etc.) and Adobe Creative Suite.

Presentation Creation and Support

• Supported research staff in the creation of academic presentations- PDF, print-ready documents, and PPT to include presentation support, A/V set up and configuration of presentation schema.

Medical Skills

OCT Photography Tech - June 2005 to June 2011

• Performed retinal photography for up to 45 patients per day within a clinical setting

• Contract mobile imaging services for 20 provider practices

• Specialized in Zeiss Stratus Optical Coherent Tomography

• Heidelberg Spectralis 3D Optical Coherence Tomography

• Developed a patient sensitive process for imaging

• Scheduled patients

• Contract negotiation

• Billing

• Liaison for imaging and information between Mobile imaging and contract offices

• Maintained databases associated with image capture

• Managed review of patient review data between contract offices

CERTIFICATIONS:

• COMPTIA A+ July 2011

EDUCATION:

• Forsyth Technical Community College Winston-Salem, NC

• A.A.S., Computer Information Technology December 2012

• Forsyth Technical Community College Winston Salem, NC

• A.A, College Transfer June 1995

• COMPTIA A+ Certification July 2011

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