Customer Service Manager
Resume:
Michael Richard
Missouri City, TX 77489
****************@*****.***
OBJECTIVE
To obtain a retail position that utilizes my communication skills and also enhances my acquired knowledge. I am motivated to work with a company that has potential growth and believes in team work.
PROFESSIONAL SKILLS
• Efficient in Microsoft Word, Excel and PowerPoint
• Ability to type 35 wpm
WORK EXPERIENCE
Luby’s Restaurant October 2006 to March 2011 Houston, TX
Fill-In
• Assist customers with any questions or concerns that may arise.
• Restock counter with various food items for customers during daily visit
• Stock and document inventory of shipment
• Maintain the facility during and after hours.
• Maintain the bakery area by refilling breads when needed
• Promoted from dishwasher to fill-in within a short period of time.
• Employee of the month for December 2008
• Cook and prep foods
Macy’s Bloomingdales
November 19, 2010-Present Houston, TX
• Open and close registers
• Provide customer service by ringing up and return products
• Assisting customers needs by locating merchandise in our store or in other stores
• Ordering products for customers inside and outside our stores and shipping them to customers from other cities and states.
• Answering phones and calling others stores to see if there is a specific item in stock for customers
• Check the following items on the floor for inventory
• Have individual meetings with the manager on my performance with customers and meeting weekly goals
• Close the register by counting all the money and taking out specific amounts of bills to be put inside the volt.
EDUCATION
American InterContinental University July 2009-2011 Houston, TX
Bachelor’s Degree in Business Administration
American InterContinental University November 2007 Hoffman Estates, IL
Associate of Arts in Business Administration
• Concentration: Business
• Relevant Coursework:
• Business Ethics
• Fundamentals of Marketing
• Business Communications
• As of May 2010 I am a certified bartender in Texas.
References Furnished Upon Request
Contact this candidate