Mauermann, M. Angela Resume
Resume:
M. ANGELA MAUERMANN
Buffalo, NY 14213
******@*****.***
OBJECTIVE
Seeking a technical support or customer service position in Buffalo NY utilizing my problem solving and troubleshooting experience with opportunities to grow and be part of a winning team.
SKILLS
• Troubleshooting experience with computer end users via a ticket system
• Experience in implementing hardware and software with desktops and notebooks
• Experience with various applications in DOS and Windows including MS Office Pro 2003
• Experience with office machines including copy machines, fax machines, and filing
• Computer user since 1980
EXPERIENCE
VARIOUS TEMP AND FULL TIME POSITIONS
August 2005 to present Buffalo, NY
Scheduled installations for customers who purchased electronics from retailers through Installs Inc. Contacted commercial customers regarding open invoices and gathered necessary information needed to resolve issues such as cancellations or misapplied payments for ABC Amega. Contacted individuals regarding debts owed in efforts to collect through Security Credit Systems.
CLIENTLOGIC
Technical Support Specialist, November 1998 to March 2005 Buffalo, NY
Assist customers in the installation, maintenance and configuration of various products. Research errors and solutions through client’s knowledgebase and technical sites. Instruct customers in troubleshooting steps including but not limited to; regedit, msconfig, ipconfig, and services. Knowledge of DOS, Windows for Workgroups 3.11, 9x/ME, NT 3.51, 4.0, 2000/XP, minimal knowledge of Macintosh systems. Clients supported included Iomega and Sony
Customer Service Representative, March 1996 to November 1998 Buffalo, NY
Temporary employee through Computemps, July 1995 to March 1996
Assist customers with problem orders placed via phone/fax/mail. Track packages, schedule pickups and RMA numbers. Interact with Client Customer Services and Client Financial Services via Lotus Notes to resolve credits or appeasements when needed. Maintain current knowledge of company products and policies. Clients supported included Microsoft, Adaptec, Qualcomm, Claris, Corel and Caere
EDUCATION
ALVERNO COLLEGE
1986-1987-- Major: Liberal Arts
BRYANT & STRATTON ONLINE
Currently attending, June 2006 to present
Enrolled for Associates Degree in Information Technology
References Available Upon Request
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