S/W Engineer 3 years Experience in Microsoft Technologies

Anu Ramakrishnan

*****, ** ****, *** ***,

Sterling Heights, MI - 48312

1-586**-***** ***.*****@*****.***

CORE STRENGTHS

Microsoft Technology Specialist

Subject Matter Expertise / High IT Aptitude

Analysis and Problem Solving Skills

Attention to Details and Accuracy

Operations Support and System Compliance

Time, Work and Priority Management

Project Planning, Management and Coordination

Staff Development and IT Education

TECHNICAL SKILLS / QUALIFICATIONS

Database: Oracle 9.0, Sql Server 2000, Sql Server 2005

Operating Systems: Windows 2000

Languages: ASP.Net, C#, Java, C++, VB, ASP, Perl, COM, MOSS

Web Related Skills: Java Script, VBS, XML, DHTML, HTML

Tools and Utilities: Bridge Clarify

New Technologies exposed to: AJAX, XSD

Proficient with and have extensive experience in:

• Troubleshooting complex production issues

• Working, coordinating and delivering multi-vendor, multi-process environments

PROFESSIONAL SKILLS

HCL TECHNOLOGIES, Chennai, India

Developer and Support Professional, British Telecom Nov 2007 to May 2010

 Reduced the number of issues and information request tickets from the team and provided transparency to the Customers and Order placing portal.

 Handled a vital app with a 15 minute response SLA

 Handled new releases and dealer rollouts with out issues

 Worked on the Enhancement of the Portal.

 Automated the manual error prone activities.

 Trained new incumbents with the basic operations activities and showed live examples on the job training when trouble shooting issues.

HCL TECHNOLOGIES, Chennai, India

Developer and Testing Professional, Deutsche bank December 2006 to Nov 2007

 Developed an application for facilitating the Client & HCL employee’s interaction.

 Involved in developing reusable controls in C# .net

 Testing and Code review

 Successful Deployment, ported to Live for the use of Deutsche bank, HBOS projects.

EDUCATION

Dr.Sivanthi Aditanar College of Engineering, India

Bachelor of Technology (B.Tech), May/June 2006

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