Customer Service Services

JORGE DAHNKE

Home: **** ***** *** *****. *******, Tx 77090

Phone: 832-***-****

Email:*****.***********@*****.***

Education

University of Houston- Downtown

Bachelor of Science-

Interdisciplinary Studies May 2007

Focus on Sociology and Psychology

Courses Include:

Sociology of the family

Ethics of social control

Adolescent Psychology

Adult Psychology

Abnormal Psychology

**Bilingual in Spanish: Able to comprehend, converse, read and write in Spanish.

Work Experience

Lone Star Community College District July 2010- Present

Captionist II

Typewell certified captionist/transcriber

Provide in class aid to students who suffer from hard of hearing disabilities.

Facilitate communication through peer to peer wireless technology

Word for word transcribing from computer to student computer during in class lectures for the student to receive immediate and equal information provided in class

Texas Department of Family and Protective Services

August 2008-April 2009

Adult Protective Services (APS)

APS Specialist

Investigated reports on the elderly and disabled based on allegations related to abuse, neglect, and exploitation

Assessed and interviewed people involved in each case, to determine whether allegations were true

Assisted valid cases with resolving their situation and paying to help with the services they need

Worked with law enforcement, lawyers, doctors, social workers, to help validate cases

Documented all investigations in the IMPACT software program

Crossing Borders: Language & Culture School

June 2007-August 2007

Language Instructor

Taught ESL to adults and children

Coordinated and scheduled classes for instructors

Designed curriculum

Involved in outreach to organizations throughout the Greater Houston area

Borders Bookstore November 2005-May 2007

Bookseller

Sold books and media to customers

Helped train new employees

Utilized customer service skills

Volunteer Experience:

United Way: after Hurricane Katrina 2005

Unloaded trucks of clothes and food to storage facilities

Reliant Park after Hurricane Katrina 2005

Served food to victims of the hurricane

Helped store clothing into temporary storage facilities

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