Customer Service Project

XINJI LU Carl

*** ***** ***** ******: (****)078********

High Wycombe Email: ******@*******.**********.**.**

Buckinghamshire

UK

HP12 3PA

Education:

2008~2010 University of Sunderland

MSc. Engineering Management (Merit)

2004~2008 Jilin University (Chinese Top 10 University)

BSc. Electronic Engineering (average score 79 out of 100 equals 2:1 )

Engineering Experience

2010-current Prolojik Ltd

Electronic R&D engineer in lighting control system (lon network based). Responsibly including: Programming MCU (PIC and neuron chip) in C, Circuit design and testing, technical purchase.

2009 University of Sunderland

Robotics Lab work for dissertation project, this involved: using Microsoft Robotics Developer studio 2008 to simulate sequential actions of a humanoid robot

2008 Jilin University

Electronic Lab work for dissertation project, this involved: design a power source of pulsed laser using Multisim. (The DutyCycle of Pulse is changeable)

Other Experience

2009 Teaching assistant, Southmoor community school, Sunderland

Duties include:

•Helping student in science lessons with experiments

•inspire young people to go for higher education

2008 Sales assistant, Bainaohui, Changchun, China

Duties include:

•Worked in Bainaohui store selling electronic products and computers to the public

2005~2006, Programme director,Student union of Jilin University, Volunteering department

Duties include:

•Leading the Volunteers to propagate Asia Winter Games to the Public

•Interview and Select Volunteers for Asia Winter Games

•Responsible for planning programme of activities eg. Entertainment, country side visit .Which involved finding sponsors, organising venues and accommodation

Skills and qualities

Technical skill

Experienced in the use of MPLAB, NodeBuilder, Lon-Maker, Multisim, Protel.

Experienced in PIC, neuron MCU programming and developing in C language, DALI(digital addressable lighting interface)

Ability to work on electronic circuit, such as soldering, using multimeter, oscilloscope

PCB design and prototyping, hardware design, BOM mamagement

Communication:

I am able to translate complex electronic engineering ideas into clear concepts

Customer service experience:

I am able to communicate with customers effectively, and make them feel comfortable when selling electronic products

I can handle the pressure dealing with the customers in busy working-environment

Team work:

I am able to work well in a small or large team and have developed this skill working in the lab with only a professor and a PHD student and also a large team.

I can fit in the large team quickly and making the new member feel welcomed in the group.

Organisation skills

I led a large team of volunteers working for Asian Winter Games

I selected volunteers based on their abilities and qualities.

Project management skill: able to using Microsoft Project to plan time, people, money, resources etc.

Languages:

Fluent English: written and spoken, Chinese Native speaker

References

Available on request

Contact this candidate