JEREMY D. MANALO
**th a St. Jafiliya Dubai, United Arab Emirates
Contact No: 050-*******
E-mail add: *************@*******.***
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Desired Position: IT Support Engineer / IT Admin
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Qualifications:
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• Highly competitive, self starter, who is organized, disciplined and goal oriented.
• Excellent communication skills demonstrated by ability to work with people with diverse backgrounds.
• Listen to determined needs of customers before offering solution.
• Quickly established rapport with clients.
• Experienced in providing written and oral presentations.
• Resourceful and committed.
• Versatile and adaptable.
Technical Skills:
• Troubleshooting on Computer Hardware, Software and Network.
• Installation and Troubleshooting on NEC PABX system.
• Installation of Windows Operating System. (Windows Server 2008 Enterprise, Windows 2003 Server, Windows NT 4.0, 98, Me, 2000, XP Professional and Home Edition, Windows Vista Home, Business and Ultimate Edition, Windows 7 Home, Professional and Ultimate.)
• Installation of Linux Operating System. (Red Hat, Opensuse, Ubuntu and Fedora).
• Installation of Local Area Network, Access Points and Structured Cabling.
• Cisco/Linksys Routers and Switches Configuration
• Computer Maintenance, Configuration, Hardware installation, Repair and Assembly.
• Installation of Internet. (DSL/Broadband).
Others:
• Microsoft Exchange Server 2003 and 2007.
• MS-Office 2003 and 2007(Outlook, Word, Excel, Access, PowerPoint)
• Antivirus Software (Symantec Endpoint, Kaspersky Business, and NOD 32 Business, AVG Internet Security and Bit defender Internet Security)
• Adobe Applications (Acrobat Professional 9.0, Photoshop CS2 and Audition)
• Web Designing and Programming Basic (HTML, ASP, PHP, Flash and Dream Weaver)
• Visual Basic 6.0
License(s):
• MCP (Microsoft Certified Professional)
• MCSA (Microsoft Certified System Administrator)
• UAE driving license
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Educational Attainment:
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Cisco Certified Network Associate Training
Sanisoft Information Technologies Deira, Dubai UAE 2009
Microsoft Certified System Engineer Training
Zabeel Institute of Management and Technology Bank Street Dubai UAE 2008
Bachelor of Science in Computer Science Major in Network Administration
University of Baguio, Baguio City Philippines 2001-2005
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Work Experiences:
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IT Officer/ IT Support Engineer
AL HABTOOR STFA SOIL GROUP LLC. Dubai UAE October 2006 - Present
• Responsible in Server Maintenance and Backups.
• Administrating a network comprising of Windows 2003 and 2008 with 140 workstations
• Supervise Email Console and Control Panel from ETISALAT Web Hosting.
• Responsible in Software/Hardware Troubleshooting in Head Office and Project Sites
• Troubleshoot and repair desktop and laptop/notebook hardware
• Manage and monitor computer system, Internet, and network connections
• Installation and administration of Microsoft technologies/platforms including Microsoft Windows 98, Me, 2000 professional, XP, Vista, 2000/2003/2008 server, Microsoft office, SQL server 2000 and 2005 and other Microsoft application
• Administration of Active Directory, create and delete users, setting user security practices and policies.
• Maintain passwords, data integrity and file system security for desktop environment
• Installation and configuring printer server, network printer, plotter and network storage devices.
• Installation and configuration of software on server.
• VPN connectivity from head office to branch offices
• Administration and management of LAN, firewall, switches, router and modem
• Providing full support to the entire network infrastructure
• Installation, administration and management of antivirus/firewall suites
• Create and configure outlook email accounts
• Website maintenance
• Coordinate to ISP provider whenever the internet or communication lines is down and when needed
• Provide assistance to all members of staff with regards to any IT related issue when requested
• Provide the necessary report for work orders in Head office and all Project Sites.
Computer Technician
RMA (Return Merchant Authority) Coordinator
Technical Support
PC EXPRESS Information Technology Inc. Philippines June 2005 - Feb 2006
• Responsible in repairing Desktop, Laptop Computers and PC assembly
• To install and maintain the services offered by the company.
• Deal with some technical questions from the client.
• Assist with the client’s problem regarding with their pc.
• Provide the necessary report for defective computer hardware parts
Freelance Technician
PNP-SAF (Philippine National Police – Special Action Force) Feb-July 2006
• Responsible in Software and Hardware Troubleshooting,
• Removing PC Virus, Maintenance and Technical Support.
________________________________________Microsoft Certification Exams Completed:
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70-284 Implementing and Managing Microsoft Exchange Server 2003
70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-291 Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
70-294 Planning, Implementing and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure
70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
________________________________________Personal Profile:
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Birthday : February 24, 1980
Citizenship : Filipino
Age : 30 yrs. Old
Visa Status : Company residence visa
Status : Married
REFERENCES:
Ahmed Mufty
Technical Manager
Al Habtoor STFA Soil Group LLC
Merry Ann Gevero
Contracts Engineer
Goldline Contracting Co.
Ammar Abdulwahab
Senior Design Engineer
Al Habtoor Stfa Soil Group LLC
Sinan Azak
Flight Crew
Emirates Airlines