Customer Service Administrative Assistant

Melissa Bostick

**** *********** ****

Arlington, TX 76013

Cell: 817-***-****

**************@*****.***

EXPERIENCED ADMINISTRATIVE ASSISTANT

• Service-focused, technically skilled and hardworking office support professional with three years of experience as an administrative assistant, and office manager.

• Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook); demonstrated ability to learn new computer programs quickly.

• Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations.

• Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

EXPERIENCE

3/2008-7/2011, Administrative Assistant / Office Manager United Rehab Specialists (Dallas, TX).

Career responsibilities include typing correspondences, create and maintain spreadsheets, presentations, documents and reports. Purchase equipment and supplies for the office, correspond with vendors and oversee customer service department. Assist in planning meetings, travel arrangement and calendar management.

Key Accomplishments:

• Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.

• Developed PowerPoint presentations, new tracking systems and reports that were praised for their quality, comprehensiveness and timeliness.

• Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

• Communicated effectively with multiple departments to plan. Established strong relationships to gain support and effectively achieve results.

• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Purchasing Coordinator

1/2005-3/2008, Kimball Hill Homes (Dallas, TX)

Prepare and process all assigned purchase requests in a timely and accurate manner, work directly with vendors and negotiate contracts and rate to determine specific products and services required. Ensure cost falls within departmental budgets and that proper approvals are in place prior to purchase. Research and assist with corporate charge backs and invoicing functions

Purchasing Coordinator

10/2003-1/2005, Crestmark Homes (Mesquite, TX)

Prepare and process all assigned purchase requests in a timely and accurate manner, work directly with vendors and negotiate contracts and rate to determine specific products and services required. Ensure cost falls within departmental budgets and that proper approvals are in place prior to purchase. Research and assist with corporate charge backs and invoicing functions.

EDUCATION

8/2009-Present, Brookhaven Community College, Dallas, TX

• Associate's degree

• Major in Business Management

SKILLS

Skill Name Skill Level Last Used/Experience

MS Office Suite Expert Currently used/6 years

Administrative & Executive Support Expert Currently used/3 years

Database Administration Expert Currently used/6 years

Spreadsheets Expert Currently used/6 years

Filing & Records Management Expert Currently used/9 years

Office Management Intermediate Currently used/3 years

Customer Service Expert Currently used/10 years

Payroll Intermediate Currently used/3 years

Executive-Level Reports Expert Currently used/3 years

Calendaring/Scheduling/Meeting Planning Expert Currently used/3 years

Word Processing/Typing (75 WPM) Expert Currently used/3 years

Purchasing Expert Currently used/9 years

Contact this candidate