Sales Representative Sql Server

Christopher Caputo

**-** ***** **.  Flushing, NY  404-***-****  ***********@*****.***

Targeting Entry-Level Digital Forensics/E-discovery Positions

 American Intercontinental University graduate offering a strong academic background in Wireless Digital Forensics comprised of hands-on practice and theory knowledge.

 Thoroughly trained in data recovery; including the use of forensic grade software, hardware, and specific procedures and rules for PDA and cellular forensics and computer forensics

 Quickly learns and masters new technology; equally successful in both team and self-directed settings.

 Proficient in a range of operating systems, SQL Server, and Java, and familiar with cellular network technologies.

Education

American Intercontinental University – Atlanta, GA, Graduated May, 2010

M.I.T. concentration in Wireless Digital Forensics  GPA: 3.63/4.0

 Computer Forensics

 PDA Forensics

 Cellular Forensics

 SQL Server

 Java

Florida State University – Tallahassee, FL, Graduated May, 2004

B.A. concentration in Foreign Languages

 Spanish

 Italian

Technology Summary

Systems: Windows, Palm OS, Blackberry, Android, Mac OS, Garmin

Databases: SQL, Visual Basic

Languages: HTML, Java

Software: Forensic Toolkit, FTK imager, Password Recovery Toolkit, ProDiscover, Paraben Device Seizure, Cellebrite, MS Visio, MS Office

Related Work Experience

T-mobile – Atlanta, GA

 Retail Sales Representative (Keyholder), (2008 to Present) Reduce customer churn by resolving technical support issues, Successfully complete data transfer via cellebrite, and increase revenue by educating customers on devices and plans. Supervise overall store operations and management duties when manager is not present.

Selected Contributions:

 Researched and developed simplified methods of teaching customers about their cellular device increasing growth.

 Exceeded company goals and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% satisfaction rate on all calls (outperforming average of 90%).

 Expedited high levels of technical issues daily and consistently met high service standards.

Available for Travel

References Available Upon Request

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