Resume

Sonya Grice 630-***-**** (Residence)

**** ******* **** ***** 630-***-**** (Mobile)

Aurora, IL 60504 *********@*******.***

Profile

A goal-oriented, decisive professional with over 10 years experience in customer service. Exceptionally creative with effective organizational abilities and solid problem-solving skills. Looking to join a dynamic company that rewards hard work, creativity, and personal dedication.

Demonstrated Strengths

 Highly organized

 Detail-oriented

 Ability to multi-task

 Meet deadlines

 Effective in Self-managed and Collaborative Projects  Positive Attitude

 Problem Solver

 Effective Communicator

 Analytical

 Presentation Development and Delivery

Professional Experience

Key Account Representative, Wilton, Woodridge, IL April 2008-February 2009

 Investigated and evaluated claim disputes

 Managed 26 accounts across all business segments

 Worked with financial department before high risk orders were released

 Helped ensure compliance with internal control policies and procedures

 Worked with buyers, sales department, pricing department, accounts payable, shipping, and inventory personnel regarding orders

 Provided world writer reports, downloads, and pivot tables to ensure orders were accurate

 Maintained and updated the customer profile database

 Assisted the warehouse with orders that needed to be routed

Account Representative, Timken, Aurora, IL June 2000-March 2008

 Built strong relationships with distributor accounts and informed them about products and services

 Negotiated special price with assigned distributor accounts and provided formal quotes

 Handled phone calls and emails with a focus on first call resolution

 Solved logistics problems and pricing issues

 Managed new product requests from start to finish

 Approved and reported monthly office expenditures

 Made follow-up calls on significant inquiries

 Monitored and expedited orders, deliveries, returns, and credits

 Managed over 50 regional accounts, provided technical assistance, and resolved client disputes

 Implemented promotion programs

Education

Master of Business Administration in Marketing, Lewis University, Romeoville, IL December 2003

Bachelor of Arts in Marketing and Business, Lewis University, Romeoville, IL December 2000

Skills and Activities

Microsoft Excel, Microsoft Outlook, Word, PowerPoint, Access, JD Edwards, AS400, SPSS, and Lotus Notes

Member of American Marketing Association in 1999

REFERENCES AVAILABLE UPON REQUEST

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