Customer Service Manager

Maura Adams

************@*****.***| 215-***-****

Objective

My goal is to obtain an entry level position in a company where I will have the opportunity to provide excellent customer service.

Professional Experience

Family Dollar, Philadelphia, PA Head Cashier 4/2009 – 7/2011

•Greeted customers upon entering the establishment.

•Assisted customers by providing information, answering questions, and resolving any issues they may have encountered.

•Received payment by cash, check, credit cards, and automatic debits.

•Processed merchandise returns and exchanges.

•Balanced cash drawer.

•Maintained clean and orderly checkout areas and store aisles.

•Unloaded weekly shipments and stocked merchandise.

•Set up plan-o-grams.

•Trained all new employees on the cash register, and store policies.

•I was praised by the district manager and supervisors on my ability to effectively self-manage the checkout area.

CVS Pharmacy, Philadelphia, PA Cashier/Photo Lab Technician 11/2005 – 7/2007

•Assisted customers by providing information on the variety of services offered.

•Filled tanks of processing machines with solutions such as developer, dyes, bleaches, and washes (following all safety regulations.)

•Inserted film into developing and printing machines to complete the development process.

•Created prints according to customer specifications and laboratory protocols.

•Examined developed prints for defects, such as broken lines, dust spots, or blurs.

•Filed all customer orders and made customer calls.

•Held a weekly informational workshop on digital cameras and print options.

Other Experience & Skills

•Avon sales (2007-2008)

•Commercial Housekeeping (seasonal 2005-2009)

•Proficient in Microsoft Word and Excel

•Able to fax and make copies.

Education

Kensington Culinary Arts High School, Philadelphia, PA

Diploma Awarded 2007

White-Williams Scholar student

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