Customer Service Manager

Denise Angulo

**** ****** *****

San Antonio, TX 78254

Objective

To secure a position with a stable company where I can utilize my skills and gain further experience while enhancing the company’s productivity.

Skills

I have excellent oral and written communications skills, detail oriented and highly observant, ability to multitask, possess strong mathematical skills, proven customer service background and I maintain a professional demeanor at all times.

Work Experience

Sam's Club

Cashier

Oct 2010- March 2011,

Receive payments by cash, check, credit cards, vouchers. Count money in cash drawers at the beginning of my shift to ensure that the amounts are correct and that there is adequate change. Greet customer entering the club. Hear and attempt to resolve any customer issues or complaints. Maintain a clean and orderly check out area and establish and identify prices or products, services or membership.

Eclipse Engraving

Receptionist/Cashier

Jun 2009- June 2010,

Answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services. Perform tasks such as proofreading, transcribing handwritten information. Work with pay records, invoices, balance sheets and other documents. Greet persons entering business and determine nature and purpose of the visit and direct them to the correct person. Hear and resolve complaints from customers and public. File and maintain records.

Education

Bloomington High School

Graduated in 2009

Computer Skills

Typing/Data Entry (50 WPM) MS Word, Excel and Outlook

Front Desk Coordinator

Records Management

Languages

English: Native Speaker

Spanish: Fluent Speaker

References

Emmanuel Roman: 918-***-****

Eclipse Engraving: Manager

Amelia Garcia: (210) 896 - 3407

Green Home Improvement’s: Administrative Assistant

Deborah Ingel: 918-***-****

Sam’s Club: Manager

Contact this candidate